How to spread the costs with Credit Flex on Tide Cards

Credit Flex on Tide Cards lets you set simple rules to automatically cover your settled eligible card transactions with Credit Flex loans.

This guide shows you how to:

🔗 Check your Credit Flex on Tide Cards eligibility

🔗 Take out a Credit Flex on Tide Cards loan 🔗 Manage your Credit Flex on Tide Cards loan

🔗 Repay your Credit Flex on Tide Cards loan

Your Credit Flex on Tide Cards eligibility

To determine your Credit Flex on Tide Cards eligibility, we look at your business profile, account activity, and credit assessment. We check this regularly and it may change over time.

Minimum loan value

You can set the minimum card payment value that will be automatically converted into a Credit Flex loan.

What happens if you become ineligible?

If you lose eligibility while Credit Flex is enabled on your cards, new purchases will not be flexed, but your cards will continue to work normally.

We'll save your settings, so they can be restored if you become eligible again.

How to turn on Credit Flex on Tide Card

Through your app

Tap Cards and select your physical, virtual, or online debit card

Open Card settings > tap Credit Flex

Review and accept the Credit Flex offer – this will include example repayments, interest rate, repayment period, and links to Terms & Conditions and Personal Guarantee

Turn on Use Credit Flex for this card – from here you can also toggle off

Set your Flex purchases over threshold – or your minimum purchase size

How does Credit Flex on Tide Card work

Credit Flex Tide Card settlement timeframe

Credit Flex applies after your card transaction has posted and settled – not at the moment you tap or pay

If your purchase meets your rules, we create a Credit Flex loan for that amount

We credit the purchase amount back to your account

You'll receive a notification when your purchase is moved to Credit Flex – including the amount and indicative monthly repayment

Your loan includes a 14-day cooling-off period during which you can repay without paying interest

Check if your purchase meets Credit Flex criteria

Turn on Credit Flex for that card

Confirm your Credit Flex eligibility

Have enough credit limit available for Credit Flex

Purchase an item that meets your threshold

If you have made a purchase that meets all of the above criteria and was not flexed, tap Support and we'll look into this for you.

What if a purchase is not eligible?

If we are unable to create the Credit Flex loan after settlement, the purchase remains a normal card payment and is not credited back.

In some cases, you may see a note in the transaction details explaining why.

Note that Credit Flex doesn't cover ATM cash withdrawals, as well as purchases on Team cards.

Manage your Credit Flex on Tide Card

View your personal guarantee

Tap Finance > Credit Flex

Select the loan you want to view > tap Personal Guarantee

A personal guarantee is a legally binding agreement where you as the business owner or director of the company agree to be personally liable for the repayment of the company loan. Signing a personal guarantee means that if your business becomes unable to pay the monthly instalments, you'll take responsibility for repayment of the loan in your personal capacity.

View your loan and repayment schedule

Tap Finance > select Credit Flex

Under Manage, view your Credit Flex dashboard

See your fully paid loans, repayment schedules, and statements

Repaying your Credit Flex loan

Your monthly repayments start after 30 days – on the exact date you've taken out the loan. On this fixed due date, we’ll automatically collect the payment from your main Tide account.

Your Credit Flex interest rate

There’s no subscription fee Credit Flex. You’ll only pay the interest rate on the outstanding amount over 4 or 6 months.

Your interest rate and repayment period are set by Tide’s credit assessment and shown before you enable Credit Flex and when a loan is created.

You see an example repayment schedule before accepting the offer, including monthly instalments and total amount payable.

Your Credit Flex loan repayments

Repayments are automatic monthly debits from your Tide account on the schedule shown when the loan is created.

Standard Credit Flex rules apply – including options for full early repayment without any penalty, where available in the app.

View your loan and repayment schedule

Tap Finance > select Credit Flex

Under Manage, view your Credit Flex dashboard

See your fully paid loans, repayment schedules, and statements

Pay your loan early

To pay your Credit Flex loan early, you’ll have to repay the full outstanding amount, including any interest accrued up to that date.

Tap Finance > Credit Flex

Select Open loan > tap on early repayment

Paying your loan if your Tide account is closed

You can pay your loan from another account if your Tide account is closed.

Tap the Support icon in the top right to reach out to our team and they’ll be happy to help you set this up.

What to do if you've missed a repayment

If there’s not enough money in your main Tide account on the due date, we’ll attempt to collect the amount from your additional Tide accounts. We’ll collect any money you receive until the monthly repayment is settled.

Our Collections team may also email, call or send you an SMS to remind you of the overdue payment.

We report Credit Flex payment history to credit reference agencies. Your business credit score may be affected positively or negatively, depending on whether you make your monthly Credit Flex or other loan repayments on time.

If you’re having concerns about meeting your monthly repayments, email collections@tide.co to speak to us.

What happens if you miss two or more monthly repayments

We may ask you to pay the full outstanding amount, plus all accrued interest, regardless of how long the repayments are overdue.

Days your Credit Flex loan is overdue

4 days past the due date

If you have an Additional Account, we’ll also use that account to collect your monthly instalment

8 days past the due date

We’ll give you a 7-day grace period, starting from the repayment due date, and on the 8th day - you’ll start accruing late interest of 3.3% or 4.25% fixed monthly rate, same as the standard interest rate for your loan. It’s calculated and due over the entire overdue amount

45 days past the due date

In case you didn't reach out, we may forward this to a debt collection agency. We’ll ask you to immediately pay back the rest of the loan, plus any accrued interest