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Secure your lost or stolen phone

Your phone is a key target for people trying to access your finances and information.

There are a number of security measures in place to protect your Tide account, and a number of steps you can take to secure your phone before or after it's lost.

What to do immediately if your phone is lost or stolen

1. Contact our fraud team

Call 159 if you're in the UK, or email hello@tide.co if you're not.

Our dedicated team will secure your account, so fraudsters can't access your Tide finances or data.

2. Secure your data

If recovering your phone is unlikely, you can wipe sensitive data remotely.

Use these steps for iPhone and these steps for Android.

3. Contact your network provider

They can deactivate or suspend your SIM card, preventing fraudsters from using your phone to contact others.

They can also give you your IMEI (International Mobile Equipment Identity) number, which you can give to the police.

4. Contact the police

Once you've got your IMEI number from your network provider, report the case to the police.

They can use your IMEI number to track your phone.

What to do after you complete the immediate steps

  1. Replace your device Once you have a new phone, you can reinstall the Tide app.

  2. Recover your Tide account Log into your new Tide app on your new device by following our account recovery process.

  3. Check your transaction history Keep an eye out for any payments that don't look right. If you find any, contact our fraud team.

How to keep your phone secure

Use a strong screen lock

Turn on 'find my device'

Keep your phone backed up

Keep your phone updated

Stolen Device Protection

Factory reset protection

Avoid shoulder surfing

'Shoulder surfing' is when someone sits or stands close enough to see what you're doing on your phone without stealing it.

They'll be looking out for your phone's PIN code, PINs or passwords to banking apps, and your personal information.

Stay protected

  • Don't perform banking actions in crowded places.

  • Stay vigilant of your surroundings.

  • Use a biometric login wherever you have the option.

You can use biometric login to access you app, which saves you from using a login code:

  1. Tap 'Settings' > 'Face ID & Passcode'

  2. Tap Enter your current passcode > 'Use Face ID'