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Tide Logo
Tide Logo
Tide Logo

How to manage your Tide Max cashback

Available exclusively to Tide Max members, cashback allows you to earn a percentage of the amount you spend with your Tide card every month.

This guide shows you how to:

🔗 Start getting cashback

🔗Manage your cashback

🔗Upgrade to Tide Max

Upgrade to Tide Max

Upgrade to Tide Max

To earn cashback, you'll need to be on our Tide Max plan.

Through your app

  1. Tap Upgrade in the top-left corner of your app

  2. Select Max and choose if you'd like to pay for it monthly or annually

  3. Read and agree to the terms and conditions

Through Tide on the web

  1. Click Tools & Services > Memberships > Upgrade

  2. Choose if you'd like to pay for it monthly or annually

  3. Read and agree to the terms and conditions

Earn cashback on all payments, except for:

Money transfer

ATM withdrawal

Fee

Tax payment

Subscription

Top-up

Cancelled

Return or refund

* The above list may be subject to change from time to time.

Start getting cashback

Start getting cashback

When you'll get your cashback

The moment you upgrade to Max, each of your eligible transactions will start counting towards your monthly cashback of 0.5%.

At the end of each month we calculate your cashback and deposit it into your Tide account before the 21st day of the following month.

Cashback limitations

Cashback has no cap. The more you use your Tide Card, the more you'll earn.

Just keep in mind that your accounts could have spending limits.

Manage your cashback

Manage your cashback

Access your Rewards Hub

View your cashback offers in the Rewards Hub, which you can access from various spaces.

  1. Tap Your initials in the top-left corner

  2. Tap Rewards > Rewards history to see how much cashback you've earned

Once cashback is paid out to you, you'll receive an in-app notification, which will also include the invoice.

Troubleshoot cashback

Troubleshoot cashback

If you haven’t received cashback for eligible purchases by the 21st day of the month, contact our team:

  1. Tap the Support icon in the top right corner

  2. Tap Messages to start a chat with our team

Or use your premium phone support to call us.

If we find out that any cashback has been deposited or calculated incorrectly, we reserve the right to reclaim or deduct payments from your Tide account, including those relating to returns, exchanges or chargebacks made on your Tide account.

Tide | Do what you love.
Tide Platform Limited (Tide) designs and operates the Tide website and app. Tide is not a bank. Tide is authorised by the Financial Conduct Authority (FCA) under the Electronic Money Regulations 2011 under firm reference number 900843 for the issuing of electronic money and the provision of payment initiation services and account information services under the Payment Services Regulations 2017. Tide is also authorised and regulated by the Financial Conduct Authority in relation to its credit and insurance broking activities (firm reference 718743). Tide is incorporated and registered in England and Wales with company number 09595646 and registered office at 4th Floor The Featherstone Building, 66 City Road, London, EC1Y 2AL. Tide offers bank accounts powered by ClearBank® Ltd (ClearBank) (account sort code is 04-06-05). ClearBank is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 754568. Eligible deposits with ClearBank are protected up to a total of £120,000 by the Financial Services Compensation Scheme (FSCS), the UK's deposit guarantee scheme. For further information visit Home. ClearBank Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 754568). Registered Address: ClearBank, Level 27, The Broadgate Tower, 20 Primrose Street, London, United Kingdom, EC2A 2EW. Eligible deposits held in the Tide Business Current Account (powered by ClearBank) are covered by the Financial Services Compensation Scheme (“FSCS”) subject to eligibility. All eligible deposits at the same bank are aggregated to determine the coverage level for each depositor up to £120,000, therefore if you have any other product/services with ClearBank these will be aggregated. To find out more and to check your eligibility please visit: About us . Some of Tide’s members also hold e-money accounts powered by PrePay Technologies Limited (PPT) (account sort code is 23-69-72). PPT is an electronic money institution authorised by the FCA under the Electronic Money Regulations 2011 under firm reference number 900010 for the issuing of electronic money. PPT holds an amount equivalent to the money in Tide current accounts in a safeguarding account which gives members protection against PPT’ insolvency. Tide Cards may be issued by both Tide and PPT, who are licensed by Mastercard International for the issuance of cards. The issuer of your Tide card will be identified on your monthly card statement. Tide Capital Limited is an appointed representative of P1 Investment Services Limited which is authorised and regulated by the Financial Conduct Authority under firm reference number 752005 to carry out such regulated activities as are involved in the provision of Tide Investment Account. Seccl Custody Limited is the custodian of assets held in Tide Investment Account and is authorised and regulated by the Financial Conduct Authority (firm reference number 793200) and registered in England and Wales under No. 10430958. Registered office 20 Manvers Street, Bath BA1 1JW. Tide, the Tide logo, the Swell, and Do Less Banking are trademarks and trade names of Tide Platform Limited, and may not be used or reproduced without the consent of the owner.