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How to manage your Tide Max cashback

Available exclusively to Tide Max members, cashback allows you to earn a percentage of the amount you spend with your Tide card every month.

This guide shows you how to:

🔗 Start getting cashback

🔗Manage your cashback

🔗Upgrade to Tide Max

Earn cashback on all payments, except for:

Money transfer

ATM withdrawal

Fee

Tax payment

Subscription

Top-up

Cancelled

Return or refund

* The above list may be subject to change from time to time.

Start getting cashback

Start getting cashback

When you'll get your cashback

The moment you upgrade to Max, each of your eligible transactions will start counting towards your monthly cashback of 0.5%.

At the end of each month we calculate your cashback and deposit it into your Tide account before the 21st day of the following month.

Cashback limitations

Cashback has no cap. The more you use your Tide Card, the more you'll earn.

Just keep in mind that your accounts could have spending limits.

Manage your cashback

Manage your cashback

Access your Rewards Hub

View your cashback offers in the Rewards Hub, which you can access from various spaces.

  1. Tap Your initials in the top-left corner

  2. Tap Rewards > Rewards history to see how much cashback you've earned

Once cashback is paid out to you, you'll receive an in-app notification, which will also include the invoice.

Troubleshoot cashback

Troubleshoot cashback

If you haven’t received cashback for eligible purchases by the 21st day of the month, contact our team:

  1. Tap the Support icon in the top right corner

  2. Tap Messages to start a chat with our team

Or use your premium phone support to call us.

If we find out that any cashback has been deposited or calculated incorrectly, we reserve the right to reclaim or deduct payments from your Tide account, including those relating to returns, exchanges or chargebacks made on your Tide account.