Securely send and receive euros

Just get a few details and your account will be ready to make and accept EUR payments.

This guide shows you how to:

🔗 Pay EUR to a new payee on mobile

🔗 Pay EUR to an existing payee on mobile

🔗 Pay EUR from your laptop or PC

🔗 Receive EUR into your Tide account

🔗 Understand our fees and FX markup rates

Get your account ready for EUR payments

Get your account ready for EUR payments

What you need for EUR payments

You'll need your SEPA (Single Euro Payments Area) details.

SEPA is a European Union initiative that aims to make cashless EUR payments across the Eurozone easier, in a similar way to domestic payments, such as Faster Payments.

The SEPA area covers the 27 EU member states, 3 EEA countries, as well as Switzerland, Monaco, and the United Kingdom. You can find a full list of the SEPA countries here.

Pay someone in EUR

Pay someone in EUR

Add your payee if they're new

If you're transferring EUR to a brand new recipient, you'd need to add their bank details.

  1. Tap Accounts > Send > Send money abroad

  2. Tap +Add recipient and choose if you'd like to pay them in EUR or USD

  3. Select the recipient type (ie. business) and enter the recipient's legal name, country, and International Bank Account Number (IBAN)

  4. Tap Next > Approve recipient

Send EUR

  1. Tap Accounts > Send money abroad

  2. Fill in the details within the Make international payment screen (amount in GBP and reference)

  3. Tap Next and select your recipient from the list

  4. Review the amounts and fees in the Confirmation screen and tap Confirm payment

If you send a EUR payment after 1:50pm GMT on a working day, or on a non-working day, it’ll arrive in the recipient’s account on the next working day. Delays are possible sometimes due to regulatory checks or your recipient’s bank.

EUR payment won't go through?

This could be because:

  • It failed the eligibility criteria. All EUR payments are subject to an eligibility criteria set internally between ourselves and our partner, and we’re not able to disclose this for security reasons.

  • It could also be because you entered incorrect recipient details. If so, the SEPA payment won't be processed and won't show in your transaction history.

  • If you entered the wrong IBAN but it's one that exists, the payment may still be processed and be sent to that account. To resolve this, tap the Support icon in the top-right of your app and our team will support you. We'll apply the exchange rate available at the time of the return. This means when the payment is returned to you, it might be a different amount.

Receive EUR into your account

Receive EUR into your account

Share your details with the person paying you

  1. Tap Accounts > Details next to your main account

  2. Tap SEPA > Share to send your IBAN, Bank Identifier Code (BIC), and bank address

  3. The person paying you can then use these details to send you EUR

Processing the EUR you receive

If you’re receiving a payment sent to you via SEPA, it will usually take a few minutes to arrive in your account.

Sometimes this may take up to 5 business days, as any money sent to you will need to pass our security checks.

The money will be automatically converted to GBP and will appear in your main account's balance.

Amounts you can receive

This depends on your Tide account limits. To view yours:

  1. Tap Accounts > Details next to your account

  2. Tap Account limits to see the limit on what you can receive

Not receiving your EUR payment?

This could be because:

  • They'll need to select EUR as a currency before sending the payment. If they send it in GBP, their bank may charge them additional fees.

  • Any money sent via SEPA in currencies other than euros will fail to reach your account and will be returned to the sender.

  • The sender should also make they always use the SEPA payment method, and not use SWIFT to send euros to you, as this will also result in the transaction being declined.

  • If a payment takes longer to arrive, you should request a Proof of Payment from the sender. They can get this from their bank. When they share the Proof of Payment with you, tap the Support icon in the top-right of your app so our team can look into it for you.

  • All EUR payments are subject to eligibility criteria. The eligibility criteria is set internally between ourselves and our partner, and we’re not able to disclose this for security reasons.

See your statements

See your statements

Your SEPA payments are processed through a separate license to your GBP payments.

You'll be able to see them on your monthly statement, and in a separate statement too.

  1. Tap Accounts > Details next to your main account

  2. Tap Statements and documents > SEPA statements

EUR fees

Your SEPA transactions are subject to a fee (based on your Tide plan), the interbank exchange rate on the day, and a FX markup.

We collect the fees during payment processing. You'll see them listed in the confirmation screen (when making a payment) and under the transaction details (when receiving a payment).

 
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Free
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Smart
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Pro
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Max

EUR payment fee

5 free, then 20p each

30 free, then 20p each

Free

Free

Free

Free

EUR FX fee

1.5%

1.5%

0.5%

0.5%

0.5%

0.5%

0.5%

0.5%