Transaction Reward Terms and Conditions

  1. This offer will begin on 1 February 2024 and will end on 29 February 2024 (both dates inclusive).
  2. This offer is available to select members only. We will reach out to the eligible members on call, email, SMS, WhatsApp or through the Tide app.
  3. As part of this offer, Tide members can get a cashback of INR 100, upon making Tide Expense Card transactions which meet the eligibility criteria defined below.
  4. To be eligible to receive cashback under this offer, you must: (a) make valid transactions on your Tide Expense Card and cumulatively spend at least One Thousand Rupees (INR 1,000) during the offer period; and (b) make such transactions for personal use and not for business use.
  5. The eligible members will receive an email from us informing them about their rewards. To receive rewards, you must: (a) follow the instructions in our email; and (b) provide us any additional information required by us. If you fail to claim the reward as per our email within five (5) business days from the date of our email, you will be deemed to have forfeited your chance to claim the reward.
  6. Members who meet the eligibility criteria and have followed the instructions in our email can receive a reward of  INR 100. Cashback will be credited in the prepaid payment instrument (PPI) associated with the eligible members’ Tide Expense Card. We aim to make the cashback payment within thirty (30) working days from the last date of the offer period.
  7. If cashback cannot be credited to PPIs for any reason, we reserve the right to offer the eligible members Amazon gift cards of amounts equal to the cashback they’re eligible for. Gift cards will be sent to your email ID registered with us. Note that it may take up to thirty (30) days after the completion of the offer period for your gift card to arrive in your email. In case you receive the reward in the form of an Amazon gift card, please note that additional terms may apply to the redemption of the Amazon gift cards (including Amazon’s own terms). We advise you to review all information included with your Amazon gift card. If you avail of your Amazon gift card, Amazon will process your personal data (as a data fiduciary separate from us) in line with its privacy policy. You understand that we do not issue Amazon gift cards. Accordingly, we are not responsible for any issues relating to their use, redemption, limitations, or unavailability. We give no warranty of any kind nor accept any liability in connection with the Amazon gift cards distributed as part of the offer.
  8. These offer terms and conditions are to be read together with the Tide Membership Terms and the Tide Rewards Terms and Conditions. Members who are not compliant with those terms will be disqualified from this offer.
  9. This offer, the eligibility criteria, disqualification criteria, validity criteria for transactions, rewards and any other terms can be modified, withdrawn, or cancelled, in part or in full, at any time, in our sole discretion, without any intimation.
  10. This offer is only valid once per member and no member will be eligible to participate in this offer twice. This offer cannot be used in conjunction with any other Tide offer or promotion.
  11. We consider the date on which money is deducted from your PPI (linked with your Tide Expense Card) as the date of the transaction.
  12. If your Tide Expense Card is cancelled or withdrawn, or if the PPI associated with your Tide Expense Card is terminated or suspended, any rewards earned under this offer (which are yet to be delivered) will be deemed forfeited.
  13. Only genuine transactions will count towards eligibility for this offer. A transaction will not count towards the eligibility for this offer if: (a) you cancel or reverse the transaction; (b) the transaction is invalidated or fails to go through; (c) the merchant or you dispute the transaction; (d) the transaction is made to load/fund your PPI associated with the Tide Expense Card; (e) the transaction is not made during the offer period; (g) the transaction is a cash withdrawal from an ATM; (h) the transaction is not valid or appears to be suspicious or fraudulent or done with an intent to abuse the process or for wrongful gain to any member or wrongful loss to Tide; (i) the transaction is made towards a purchase of prohibited goods or services; or (j) the transaction is directly or indirectly made towards payment of rent, utilities, bill payments, fuel or education fee.
  14. If we find that rewards have been delivered to you incorrectly, we reserve the right to cancel or set off such erroneously delivered rewards against any sums we owe you, subject to applicable law. We also reserve the right to withhold or forfeit any rewards we believe have been earned fraudulently.
  15. This offer is being made on a “best effort” basis and participation in this offer is voluntary. By participating in this offer, you agree to release from liability, and hold harmless us, and any of our affiliates, employees or agents representing or related to us and our services/products. This release is for all liability arising out of, or in connection with this offer, even if caused or contributed to by our negligence.
  16. Our decision as to the rewards and any associated computation will be final and binding. For any disputes about the rewards, you must reach out to us at indiasupport@tide.co within thirty (30) days from the date you’re informed about the rewards you’ve earned under the offer.