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Contact us

Need help? Our team is here to support you.

Business support in the Tide app

Business support in the Tide app

The in-app chat is the fastest and most secure way to get in touch with us.

  • Log in to your Tide app.

  • Tap Help at the bottom of the screen.

  • Select Messages > Start a chat.

This channel is best for general questions, not for reporting lost cards or fraud.

Our customer service is available Monday to Friday, from 9 a.m. to 6 p.m.

Can’t access your app or want to share feedback? Email us at: support.fr@tide.co

Lost card or suspected fraud?

Act quickly. If your Tide card is lost or you think you've been targeted by fraud, contact us as soon as possible.

In the Tide app

Go to Help > Report fraud for a fast and secure support.

By phone

Call our emergency line on +33 9 70 01 92 59. We’re available Monday to Friday between 9 a.m. and 6 p.m.

Tide | Do what you love.
Tide Platform SAS is a simplified joint-stock company registered in France with RCS of Paris under SIREN 941 999 567, with its registered office at 5th Floor, 33 rue François Ier, 75008 Paris, France. Tide Platform SAS is registered with ORIAS under number 25004523 as a non-exclusive banking and payment services intermediary (mandataire non exclusif – IOBSP), and as a mandated credit intermediary (MIOBSP) for certain credit activities. Tide Platform SAS acts as a non-exclusive agent in banking operations and payment services (MOBSP) to offer business accounts provided by Adyen N.V. Adyen N.V. is a Dutch public limited company (Naamloze Vennootschap) registered under the number 34259528 at Simon Carmiggeltstraat 6, 1011 DJ Amsterdam, the Netherlands. Adyen N.V. is licensed as a credit institution by De Nederlandsche Bank and can therefore provide cross-border services within the EEA. In the EU, Adyen N.V. is registered in the Dutch Deposit Guarantee Register. This means that eligible funds up to €100,000 are legally protected by the Dutch deposit guarantee scheme. For further information visit Mentions légales. The Tide Card is issued in the EU by PPS EU SA pursuant to license by Mastercard® International, is a payment services product and is subject to the Tide Card Terms and Conditions of PPS EU SA. The Tide Card is marketed by Tide Platform S.A. Tide Platform S.A. is registered as an agent of PPS EU SA under agent ID - PPSELUA000001. PPS EU is an affiliate member of Mastercard and authorized as an electronic money institution by the National Bank of Belgium under number 0712775202. Under this license, PPS EU SA may provide the licensed services through its passporting rights in other EU member states. Mastercard is a registered trademark, and the circle design is a trademark of Mastercard International Incorporated. Tide Platform S.A. designs and operates the Tide website and app. “Tide” means Tide Platform S.A. and Tide Platform SAS collectively. Tide is not a bank. © Tide 2025