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Paiements et Dépôts

Pourquoi mon virement SEPA Instantané n’a-t-il pas été crédité immédiatement ?

Plusieurs raisons peuvent expliquer un retard : La banque du bénéficiaire ne prend pas en charge le SEPA Instantané : Toutes les banques ne participent pas au réseau SEPA Instantané. Si la banque du bénéficiaire ne le supporte pas, le paiement sera traité via un virement standard. Problèmes techniques : Des incidents techniques peuvent affecter le traitement, soit chez Tide, soit chez la banque du bénéficiaire. Contrôles de conformité : Les banques effectuent des contrôles de sécurité qui peuvent ralentir les transactions, même celles destinées à être instantanées. Erreurs dans les informations de virement : Des informations erronées ou incomplètes peuvent entraîner un retard.

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Tide Platform SAS is a simplified joint-stock company registered in France with RCS of Paris under SIREN 941 999 567, with its registered office at 5th Floor, 33 rue François Ier, 75008 Paris, France. Tide Platform SAS is registered with ORIAS under number 25004523 as a non-exclusive banking and payment services intermediary (mandataire non exclusif – IOBSP), and as a mandated credit intermediary (MIOBSP) for certain credit activities. Tide Platform SAS acts as a non-exclusive agent in banking operations and payment services (MOBSP) to offer business accounts provided by Adyen N.V. Adyen N.V. is a Dutch public limited company (Naamloze Vennootschap) registered under the number 34259528 at Simon Carmiggeltstraat 6, 1011 DJ Amsterdam, the Netherlands. Adyen N.V. is licensed as a credit institution by De Nederlandsche Bank and can therefore provide cross-border services within the EEA. In the EU, Adyen N.V. is registered in the Dutch Deposit Guarantee Register. This means that eligible funds up to €100,000 are legally protected by the Dutch deposit guarantee scheme. For further information visit Mentions légales. The Tide Card is issued in the EU by PPS EU SA pursuant to license by Mastercard® International, is a payment services product and is subject to the Tide Card Terms and Conditions of PPS EU SA. The Tide Card is marketed by Tide Platform S.A. Tide Platform S.A. is registered as an agent of PPS EU SA under agent ID - PPSELUA000001. PPS EU is an affiliate member of Mastercard and authorized as an electronic money institution by the National Bank of Belgium under number 0712775202. Under this license, PPS EU SA may provide the licensed services through its passporting rights in other EU member states. Mastercard is a registered trademark, and the circle design is a trademark of Mastercard International Incorporated. Tide Platform S.A. designs and operates the Tide website and app. “Tide” means Tide Platform S.A. and Tide Platform SAS collectively. Tide is not a bank. © Tide 2025