Should your account be closed, your website, emails, domain hosting, and support can be continued directly through one of our partners instead.
How to keep your website:
Notification: You must actively inform us that you wish to continue using your website. We will then provide you with all the necessary information regarding the transition process.
Contact: Simply reach out to us via chat, give us a call, or send an email to support.de@tide.co.
Important conditions for the transition:
New Contractual Relationship: As the relationship with Tide ends, you will enter into a new contract directly with our partner. From that point forward, subscription fees are payable directly to the new partner.
Right of Refusal: Please note that our partners may refuse to provide services if your Tide business account was closed due to a breach of terms and conditions, illegal activities, or suspicion thereof.
Security Note: It is essential that you regularly create backups of your website and email data. This ensures you can restore your website and correspondence at any time, should it be required.
