Why is my payment being held?

To help keep your account and funds secure and to meet regulatory obligations, we may occasionally need to place a temporary hold on payments while we carry out standard checks.

These checks are a normal part of how regulated financial institutions operate and can be triggered for a number of reasons.

We understand that delays can be frustrating and want to assure you that we’ll complete the review as quickly as possible. You’ll hear from us as soon as there’s an update.