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Why is my card blocked?

If your card is blocked you may have entered the incorrect card details multiple times when making a transaction.

If you entered the wrong PIN, you can reset it at an ATM:

  • Open your app and tap Accounts > Cards

  • Select the card and tap Show PIN 

  • Enter your card and PIN into an ATM and follow the on-screen instructions

If you entered the wrong card details when making an online payment, wait 24 hours and your card will work again.