By focusing on one chat, we ensure that your issue receives our full and undivided attention.
This allows us to deal with your specific problem in more detail, ask more precise questions and find a solution more quickly. This avoids confusion and ensures that your request is handled efficiently without details getting lost in multiple parallel conversations.
Issues such as ‘report fraud’, ‘request limit increase’, ‘report problem’ via chat, as well as your email and telephone support, are not affected by this regulation.
