What do Match, Close Match, No Match or ‘Check Unavailable’ mean?
Exact Match : The name matches the account exactly. Partial Match : The name is similar but not identical—check for typos or missing words. No Match : The name does not match the account—double-check details. Check Unavailable : We couldn’t verify the name—either the receiving bank doesn’t support verification of payee, or the service timed out.
- How secure is my data when Verification of Payee runs? Who sees the recipient’s name?
- Do I incur any fees for using Verification of Payee?
- What name should I enter for a joint account or business account?
- What exactly is Verification of Payee and why am I seeing it?
- Why did the VoP check say ‘Unavailable’? Does that mean the payee bank can’t verify?
- Is Verification of Payee mandatory for every payment or only when adding a new payee?
- Can I opt out or disable VoP for future payments?
- If it’s a Close Match, should I trust the name suggestion and update it?
- I double-checked the name and IBAN. Why is it still showing 'No Match'?