Contact Us

We’re happy to answer any questions you may have about your account or just generally about Tide. The easiest way to get in touch is to send a message to our Member Support team via the in-app chat.


  • Via the in-app chat: Tap the Support tab at the bottom of your screen and select Start a New Request. You will then be able to send us a message, and someone from our team will get back to you as soon as possible.
  • If you lose your phone, email us at, and we can help cancel your card and freeze your account.
  • If you have any feedback for us, email us at, or share your thoughts in the Community feedback section.
  • If you need to report a card lost or stolen, please call: +44 (0) 333 121 0266

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