Tide Logo
EUR SEPA Payments

The sender is prompted to pay in GBP when they enter my account details as the recipient. How can they pay me in EUR?

The sender should always be able to pay you in EUR if you give them your EUR SEPA account details. They'll need to select EUR as a currency before sending the payment. If they send it in GBP, their bank may charge them additional fees. Any money sent via EUR SEPA in currencies other than euros will fail to reach your account and will be returned to the sender. The sender should also ensure they always use the SEPA payment method, and not use SWIFT to send euros to you, as this will also result in the transaction being declined. If the sender is still unable to send money to you in euros, tap 'Support' > 'Messages' in your app to contact our team for support.

Did you find this information useful?

Related articles

Need to get in touch?

Searching our help articles is usually the quickest and easiest way to get answers. If you still can't find what you’re looking for, contact us in-app or via hello@tide.co