Hi @Krakastan and @The_Soul_Camp ,
Thanks for taking the time to share your feedback with us.
I’m sorry to hear that what you’ve read has caused you concerns.
We’re committed to providing a great and secure service for everyone who has an account with Tide.
To ensure that we comply with regulations and put our members security first at all times, we gather essential information about our members’ identity and business activities during sign-up, and on an ongoing basis. We use smart technology to check information automatically, however in some cases we may contact members later on to request some more information.
As explained in our blog post, Providing financial security for our members, as a financial services provider, we take our responsibility to ensure Tide current accounts are used by genuine businesses and not for criminal activity very seriously.
We will only freeze member accounts where we suspect the security of their account or the Tide platform is at risk or we have to comply with any legal or regulatory obligation. Further details of these scenarios can be found in section 5 of our Terms and Conditions.
In regards to the fee for team cards, we’ve not taken the decision to start charging for cards lightly. There are obviously costs associated in the actual production of the cards, as well as increased ongoing monitoring and compliance that additional cards - and cardholders - generate. But there’s also the upfront investment the business has made in prototyping and developing the feature in the first place.
We believe it’s fairest that those costs be borne by the people who want to use this part of our service, rather than by our entire member base - that’s why we’ve introduced this fee.
That said, we’re constantly reviewing our pricing across our product portfolio as well as the impact of new features, and we’ll continue to listen to feedback from our members in both those areas.
Please let me know if you’ve any other questions, or any concerns about the above. I’d be happy to help.
You can also always reach out to our Help team, who is dedicated to assist our members, 7 days a week via the in-app chat, or by email at email@example.com.