We’re happy to answer any questions you may have about your account or just generally about Tide. The easiest way to get in touch is to send a message to our Member Support team via the in-app chat.
Via the in-app chat: Tap the Help tab at the bottom of your screen and select Start a New Request. You will then be able to send us a message, and someone from our team will get back to you as soon as possible.
If you lose your phone, email us at firstname.lastname@example.org, and we can help cancel your card and freeze your account.