During the time slot you selected for your account update, you will not be able to access the app or log into Tide via the web. But don’t worry, we will inform you by a push notification as soon as you can access your new updated bank account. You’ll also get an email confirming completion of the update.
After we’ve updated your e-money account to the new bank account, you’ll still be able to access all your previous transactions and statements.
At the date and time you choose for us to update your account, there will be a few minutes when you won’t be able to use your Tide app or log into Tide on the web.
When we’ve finished updating your account and you’re able to log in again, you’ll get an email and app notification confirming this.
When you next log in, you’ll be able to see your new account details, including your new account number and the new sort code. You’ll still be able to see all your previous transactions and statements.