Frequently Asked Questions


My phone is lost or broken.

Sorry to hear it! To freeze your card and account, email us at

You can regain access your Tide account from another mobile device by going through account recovery. If you can’t receive text messages from your registered phone number, you can enter another number to verify your identity and regain access to your account.

  • Re-download the Tide app
  • Tap Log In on the app, and enter the email address linked to your Tide account
  • Enter a mobile number that you can receive text messages to

If you don’t have access to the app, please call +44 (0) 3331210266 to have your card cancelled.