Sorry to hear it! To freeze your card and account, email us at firstname.lastname@example.org.
You can regain access your Tide account from another mobile device by going through account recovery. If you can’t receive text messages from your registered phone number, you can enter another number to verify your identity and regain access to your account.
If you don’t have access to the app, please call +44 (0) 3331210266 to have your card cancelled.