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Upgrading your Tide account

How does upgrading the account affect my invoices and payments? Should I upgrade my account details with my customers?

For the time being, we’ll redirect any payments sent to your old account number and sort code to your new account. For Faster Payments and Bacs, these will appear in your account instantly. CHAPS payments sent to your old account details may take up to 72 hours.

If you have outstanding invoices or you send an invoice by mistake with your old account details, that’s fine – please note the expected timelines as listed in the paragraph above. When we can no longer offer this redirection service, we’ll message you to let you know.

You should notify everyone who pays you to let them know your new account details, so as to ensure payments are received directly into your account.

Tide and ClearBank disclaim any liability for losses relating to the Bulk Payment Redirection Service.

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