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Cancelling your Be Online subscription

Need to cancel Be Online? We're sorry to see you go.

Don’t forget to back up all your website and email data regularly, so that you can recreate your website and correspondence at any time and in case of cancellation.

Scroll down and learn:

  • How to cancel your subscription

  • What happens if you stop paying for it

  • What's next if your Tide Account is closed

Cancel your Be Online tool

Cancel your Be Online tool

If you'd like to stop using Be Online, you can cancel your subscription in-app or on Tide on the Web. *

In the app:

  1. Tap: Profile & Settings > Membership

  2. Under Tools select Manage

  3. Then tap Cancel subscription > Confirm

On the web:

  1. Click on Tools & Services > Memberships

  2. Under Be Online, select: Manage

  3. Then click on Cancel subscription > Confirm

*You'll still have access to the tool until the end of the month you've paid for. If you've purchased your domain name through Be Online, you'll keep it until the end of the one-year period, and if you've purchased it elsewhere - you can keep managing it with your provider.

If you stop paying for your subscription

If you stop paying for your subscription

  • You’ll still be able to go into the website builder tool and make changes, but you won’t be able to publish them online and your website will not be visible to the public until you restart your subscription

  • Don’t forget to back up all your website and email data regularly, so that you can recreate your website and correspondence at any time and in case of cancellation

If your Tide Account is closed

If your Tide Account is closed

  • If your account is closed, your website, email, domain hosting and support could be maintained directly by one of our partners instead

  • Let us know if you intent to keep using your website and we will provide you with more information about the transition process. You’ll then start paying subscription fees directly to the new partner

  • Please note that our partners may refuse to provide services to you if your Tide Account was closed due to a breach of applicable terms and conditions, unlawful activity or suspicion of such