Get your official mail at your virtual office address

Use your virtual office address for the Companies House record and for all your official (HMRC) correspondence – for your company director, secretary, subscribers, or person with significant control in a company.

In this guide, we show you:

How to get your virtual office address

How long does it take to issue your address

What are the benefits of your virtual office address

How is your virtual office address billed

P.S. If you're a Registered Business, you can subscribe via Tide. If you're a Sole Trader, you can do so directly via Hoxton Mix or another provider.

Get your virtual office address

Anyone can use a virtual office. Virtual office addresses are popular with home-based businesses, or entrepreneurs who are overseas and in need of a legal UK address.

There are two options to get yours:

If you’re a Registered Business – when incorporating a new company through our company formations service

If you’re a Sole Trader – only through our partner Hoxton Mix or another provider

You should get your certificate of incorporation, within hours* of your subscription. Then, you'll be able to start using your virtual office address straight away.

*This depends on Companies House’s hours, which are 9am to 5pm, Monday to Friday.

Your virtual office address includes

Registered office address – 86-90 Paul Street, London, EC2A 4NE

Correspondence address for director – 86-90 Paul Street, London, EC2A 4NE

Our provider, Hoxton Mix, will open all mail you receive. Official mail will be scanned and emailed to you on the same day it’s received, while unofficial mail (for example advertising) will be returned to the sender.

We do not collect or forward your mail, except cheques which will be forwarded to you by mail.

Virtual office address benefits

Official registered address at Companies House for all official correspondence

Legal address for HMRC correspondence

Same day mail scanning directly to your email

Professional and stable business address, no matter your office location

Work from anywhere, while having same-day access to your mail at your fingertips

Protect your personal address from being on the Companies House record

Your virtual office address payments

Each month, we collect the payment on the day of the month your company was incorporated*

If you are on yearly billing, you will be billed on your anniversary date

* If your company was incorporated on 12 July, your first payment will be taken on 12 August as payment in advance for 12 August to 11 September. Your next payment will be collected on 12 September as payment in advance for 12 September to 11 October.

What happens if you are unable to offer me a Tide account?

If we successfully incorporate your company, but have been unable to offer you a Tide account, then your virtual office address subscription will be held directly with Hoxton Mix and not through Tide.

Hoxton Mix will contact you directly, however you may be asked to change your registered office address and to stop using their service. This is at their discretion.

This is outlined in our virtual office address Key Facts Document (which forms part of the Hoxton Mix Virtual Office Address Terms and Conditions).

Cancelling your virtual office address

You can cancel your subscription for your virtual office address at any time by messaging us in the Tide app. Before we can process your cancellation:

Change your address with Companies House by completing an AD01 form*

Give us the new address for your registered office and correspondence address

We’ll email you to confirm we’ve cancelled your subscription

* You can find details on the Companies House website.

It is your legal responsibility to inform HMRC and Companies House of your change of address – for Companies House, you have to do so within 14 days.

Keep in mind that from the date you cancel, all mail sent to the virtual office address will be returned to the sender.

Processing your virtual office address cancellation

If you cancel mid-month, you won’t receive a refund for the remainder of the month.

Processing your cancellation can take up to three days so to avoid being charged for the following month, please request your cancellation a minimum of four days before your payment date.

If you cancel your subscription, you can’t re-subscribe via Tide. However, you may set up another subscription by contacting our provider Hoxton Mix directly.