Our billing cycle runs from the 1st to the last day of each month, and payments are collected on the 4th.
If you downgrade your planMake sure: on or after the 1st of the month, we’ll still charge you for that month, and the downgrade will take effect from the beginning of the next month.
If you upgrade your plan, the first month you’ll be charged pro-rata – so, if you upgrade on the 16th, you’ll only pay for the days remaining in that month. Starting from the next billing cycle, we’ll collect the full monthly price of your new plan, on the 4th.
If you're on a free trial and want to downgrade, make sure to do so before the last day of the month in which your trial ends. If you downgrade after that, we’ll charge you the full price of the plan for the following month, and you’ll have access until the next billing cycle starts.
There are no other documents, objects or shadows around the cheque
It lays flat on a dark, plain surface, under good but not too bright light; preferably, the cheque shouldn’t be placed on wooden surface
All 4 corners of the cheque must be visible in the frame
When you’re ready to make the deposit:
In the app, tap: ‘Get paid’ > ‘Deposit cash and cheques’ > ‘Deposit cheques’. If this is your first deposit - read and agree to the Terms & Conditions.
Enter the amount and reference, and tap ‘Next’.
Hold your camera horizontally over the cheque while the app captures the details. At the ‘Review photo’ stage, you’ll see a black-and-white image of the cheque. Make sure that all details are clearly visible – including the account number, sort code, signature, payee name, amount, and date. If any details are unclear, please retake the cheque images.
Once you’ve confirmed that everything is correct, you can submit the cheque deposit.
When will I receive my cheque deposit?
Cheques will normally clear in 2 business days.
On the back of the cheque itself, make a note of the date you deposited it. Keep the paper cheque for your records.
If you’ve enabled your in-app notifications, you’ll see a message to confirm the cheque payment. It will show on your transactions timeline, and in your monthly statement - as ‘Cheque’.
