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How do I connect my Tide Business Account to DATEV?

You can sync your Tide Business Account  transactions with DATEV by clicking on ‘Admin’ tab in app and then selecting ‘Connect to DATEV’ and follow the steps:

Make sure:

  • Provide your ‘Advisor Code’ and ‘Client code’

  • Login with DATEV username & password and allow access

  • Choose your transaction sync preferences, whether you want all your transactions to be synced or only those after specific date

If you need any assistance, please reach out to our Support team

  • There are no other documents, objects or shadows around the cheque

  • It lays flat on a dark, plain surface, under good but not too bright light; preferably, the cheque shouldn’t be placed on wooden surface

  • All 4 corners of the cheque must be visible in the frame

  

  • In the app, tap: ‘Get paid’ > ‘Deposit cash and cheques’ > ‘Deposit cheques’. If this is your first deposit - read and agree to the Terms & Conditions.

  • Enter the amount and reference, and tap ‘Next’.

  • Hold your camera horizontally over the cheque while the app captures the details. At the ‘Review photo’ stage, you’ll see a black-and-white image of the cheque. Make sure that all details are clearly visible – including the account number, sort code, signature, payee name, amount, and date. If any details are unclear, please retake the cheque images.

Once you’ve confirmed that everything is correct, you can submit the cheque deposit.

When will I receive my cheque deposit?

Cheques will normally clear in 2 business days. 

On the back of the cheque itself, make a note of the date you deposited it. Keep the paper cheque for your records.

If you’ve enabled your in-app notifications, you’ll see a message to confirm the cheque payment. It will show on your transactions timeline, and in your monthly statement - as ‘Cheque’.

Need to get in touch?

Searching our help articles is usually the quickest and easiest way to get answers. If you still can't find what you’re looking for, contact us in-app or via hello@tide.co