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What do I do if I think I've been defrauded?

If you think you've been targeted by a scam, call our Fraud Rapid Response team immediately. If you're calling from the UK, the number is 159. If you're calling from outside of the UK, the number is +44 20 4587 0366. Line are open 24/7 to support you whether you're uneasy about a communication or are facing an emergency. If you need to contact us another way, get in touch through your Tide app's messenger by tapping 'Support' > 'Messages'.

If you send a payment via EUR SEPA by 1:50pm GMT on a working day, it’ll arrive in the recipient’s account on the same day. Delays are possible sometimes due to regulatory checks or your recipient’s bank.

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Searching our help articles is usually the quickest and easiest way to get answers. If you still can't find what you’re looking for, contact us in-app or via hello@tide.co