What is a ‘payment confirmation’?

A payment confirmation, can also be known as a ‘proof of payment’, and is a document that provides evidence of sent or received payments. 

Being able to provide a payment confirmation document, increases transparency and accountability in financial dealings between you and your payments network.  

Tap the profile icon in the top right corner of the ‘Payments’ tab, then tap ‘Profile & Settings’ > ‘Manage team’ > select the relevant team members > ‘Remove team member’

Remove an Admin: 

For registered businesses, we’ll first check the details when you want to remove an admin who’s a director. If they’re still listed on Companies House then you can’t remove them. 

Tide will regularly check for updates about your business information, however if someone is no longer listed as a director of your company on Companies House, it’s the business’ responsibility to ensure that this person’s admin access is revoked immediately. 

Admins can also close their account themselves, which will then completely remove their access.

For security reasons, new and existing team members are required to pass checks, and provide information before they can have upgraded access to the Tide account. If successful, we’ll email the new or existing user, and the admin/s, to confirm that we have changed their level of access to the account.