When you go abroad, our standard fee of £1 to withdraw cash at an ATM will apply.Direct Earnings Attachment (DEA) is a request from the Department for Work and Pensions (DWP) to deduct benefit overpayments from an employee’s pay. These requests usually come as a letter with payment instructions.
Members on our Free plan will be charged an additional fee of 2.75% of the transaction amount, for card payments or ATM withdrawals in foreign currencies.
As well as ATM withdrawals, your card will also work for chip and pin transactions in most countries. However, you won't be able to use the mag stripe* in the countries listed below:
Inform the employee about the upcoming deduction
Deduct the amount in Tide Payroll
(*The mag stripe, or magnetic strip is a type of security that was common in the UK prior to the introduction of Chip and PIN. It works by taking information held in the black strip on the back of the card to make payments.) Admin > Payroll > select the current pay period > select an employee > add the DEA amount as a net deduction.
Brazil
India
Indonesia
Kuwait
Mexico
Moldova
Myanmar
Pakistan
Philippines
Romania
Saudi Arabia
Thailand
Turkey
United Arab Emirates
Vietnam
You won't be able to use your card in the countries listed below:
See more details, specifically on benefit debt deduction, here.
Afghanistan
Belarus
Bosnia & Herzegovina
Burundi
Central African Republic
Cuba
Dafur region of Sudan
Democratic People's Republic of Korea (North)
Democratic Republic of Congo
Eritrea
Guinea
Iran
Iraq
Lebanon
Libya
Mali
Myanmar
Nicaragua
Republic of Guinea-Bissau
Russia
Somalia
Sudan
Syria
Ukraine sanctioned regions (Donetsk, Crimea, Kherson, Luhansk and Zaporizhzhia)
Venezuela
Yemen
Zimbabwe
If you need to transact in these countries, get in touch via the app and speak to our Member Support team.
Should I carry another card?
Your card should work abroad, but we always recommend taking a backup so you have options while you're travelling.
Safety & Security
We have fraud monitoring systems in place in the UK and internationally for our members' protection. These systems may sometimes block certain payments if they look fraudulent, including transactions abroad. If you're having trouble with a transaction or a payment is wrongly declined, please get in touch with our Member Support team via the in-app chat.
