There are key things to know which can help you stay safe from fraud.
Tide will never ask you to move your money for any reason.
If someone is calling 'from Tide' and asks you to do this, end the conversation and contact our 24/7 Fraud Rapid Response team immediately.
If you're in the UK, you can reach our team by calling 159. Wherever you are in the world, you can also reach our team through your Tide app by tapping 'Support' > 'Report fraud'.
If you can't access your app, you can email us at hello@tide.co and we'll support you whether you're uneasy about a communication or are facing an emergency.
Official institutions, such as energy suppliers, HMRC, the police or any similar institution, will never pressure you to send them money.
If you're making a purchase, always use a card rather than bank transfer because cards offer extra protections if something goes wrong.
For more details on how to spot scams and avoid falling foul of them, visit our dedicated fraud page.
