Paid Plan Terms and Conditions

  1. Introduction
    1. The Tide “Plus”, “Pro” and Tide “Cashback” membership plans are provided to you by Tide Platform Ltd (09595646) (“Tide” or “we”), a company incorporated in England & Wales with its registered address at 5th Floor, 1 Appold Street, London, England, EC2A 2UT.
    2. The Tide “Plus”, “Pro” and Tide “Cashback” membership plans are only available to Tide Members who are limited companies and sole traders. Some of the features available to “Plus” members will be different to those available to “Pro” or to “Cashback” members.
    3. These Paid Plan Terms and Conditions(or “these terms”) should be read together with the Tide Terms governing your use of Tide Platform, which are available (https://static.tide.co/terms/CTBB/tide-terms.pdf).
  2. How does it work?
    1. The “Plus”, “Pro” and “Cashback” membership plans are designed to help our members as their business grows.
    2. The plan features : “Plus” (Could be a monthly or annual subscription)
      • The features and add-ons available in the “Plus” membership plan are listed at the Plus FAQ page (https://www.tide.co/business-current-account/plus/).
      • Member discounts (subject to partner availability).
      • 24/7 legal service helpline (please see section 3.7 below for more information)
      • Additional rewards and/or features will be communicated to you before you opt-in.

      “Pro” (Could be a monthly or annual subscription)

      • Unlimited free inbound and outbound UK transfers in pounds sterling –  (subject to Tide’s fair use policy – see our (https://www.tide.co/faq/what-is-tides-fair-use-policy/) for further details)
      • The features and add-ons available in the “Pro” membership plan are listed at the Pro FAQ page (https://www.tide.co/faq/what-is-tide-pro/).
      • Member discounts (subject to partner availability).
      • 24/7 legal service helpline (please see section 3.7 below for more information)
      • Additional rewards and/or features will be communicated to you before you opt-in.

      “Cashback” (monthly subscription)

      • 0.5% cashback on everything you spend on your Tide card, subject to the following terms (https://static.tide.co/terms-and-conditions/PPS_cash_back_TCs_v1_2020.pdf).
      • The features and add-ons available in the “Cashback” membership plan are available in the FAQ page (https://www.tide.co/business-current-account/cashback/).
      • Member discounts (subject to partner availability).
      • 24/7 legal service helpline (please see section 3.7 below for more information).
      • Additional rewards and/or features will be communicated to you before you opt-in.
    3. Important additional details about “Plus”, “Pro” and “Cashback” and the available features (including the usage limits applicable to specific features) will be made available on our “Upgrade to Plus”(https://www.tide.co/business-current-account/plus/) , “Upgrade to Pro (https://www.tide.co/faq/what-is-tide-pro/)” and “Upgrade to Cashback” (https://www.tide.co/business-current-account/cashback/)   (FAQ pages. Please familiarise yourself with the applicable FAQ page, as it forms part of the Paid Plan Terms and Conditions. We may amend the FAQ pages and we may add features from time to time without notice.
  3. Subscription fees and Billing
    1. Fees: The “Plus” membership costs £9.99 per month + VAT, the “Pro” membership costs £18.99 + VAT per month + VAT and the “Cashback” membership costs £49.99 per month + VAT. Monthly subscription fees will be billed in the first week of each calendar month in advance, typically on or around the 4th day of each month. “Plus” annual membership costs £99 per year + VAT, “Pro” annual membership costs £189 per year + VAT, currently the “Cashback” plan is not available in an annual subscription.
    2. Billing for Plus Annual Plan: When you join “Plus” or “Pro” annual membership from a standard membership you will be billed for 11 calendar months plus pro-rata amount for the current month. For example, if you sign up to “Plus” annual subscription from a standard membership on 15 February 2021, you will be billed pro-rata for February plus 11 months. Your “Plus” annual subscription will then be valid until 31 January 2022. You will then be billed for a full 12 months on or after 1 February 2022. If you sign up to “Plus” or “Pro” annual subscription from already being a Tide “Plus” or a “Pro” monthly member, you will pay pro-rata for the month you switch and then the full 12 months annual subscription. For example, if you switch from “Plus” or “Pro” monthly to a “Plus” or “Pro” annual subscription on 15 February 2021, you will stay on “Plus”, respectively on “Pro” monthly until the end of February, then on 1 March you will switch to “Plus”, respectively to “Pro” annual subscription until 28 February 2022. You will then be billed for a full 12 months on or after 1 March.
    3. Billing for Monthly Memberships: Unless a promotional offer applies, your first month’s subscription fees will be debited from your Tide Business Account on a pro-rata basis when you sign up to use “Plus”, “Pro” or “Cashback”. For example, if you sign up on 15 July, your first payment covering approximately half of the monthly fees will be taken from your Tide Business Account on 15 July. On or around 4 August, you will then be charged the full subscription fees for August.
    4. Changes to fees and billing: From time to time, Tide may change the subscription fees and billing terms. Such changes will be communicated to you by email, in-app or through our website.
    5. Renewals & Cancellations: Your subscription will automatically renew each month or year unless you cancel. You can cancel or downgrade your subscription to “Plus”, “Pro” or “Cashback” at any time in-app or by contacting Tide Member Support by cancelling or downgrading your subscription you will automatically be moved onto the free Tide plan. There will be no pro-rata refund of subscription fees in case of early cancellation. So, if you cancel your monthly subscription, your subscription will remain active until the end of the calendar month in which you cancelled and you will be charged subscription fees in full for that month. If you cancel your “Plus” or “Pro” annual subscription, your subscription will remain active for the full 12 months from the subscription start date and you will not be refunded for any remaining months.
    6. Authorisation of Tide for Debit: You authorise Tide to debit your Tide Business Accounts for all subscription fees as they become payable. If there are not enough funds in any of your accounts with us to pay your fees, then you must pay the amount due immediately upon demand, plus any applicable processing fees, or charges for return items, plus interest at the higher of 4% a year above the Bank of England’s base rate or 4%, plus legal costs and other costs of collection as permitted by law. We reserve the right to suspend your access to the  “Plus”, “Pro” or “Cashback” membership if we are not paid on time any monies owing to us by you.
    7. Legal Service Helpline: We have a financial arrangement with Irwin Mitchell LLP who provide a legal helpline to you. We pay Irwin Mitchell LLP for the services they provide, they are independent from us and will provide you with impartial and confidential advice, limited to general legal support only and as specified to you by the provider over the telephone. In general, this will be non-written advice and as is reasonably possible to provide on a call. The Legal Service Helpline cannot help you with the initiation of legal proceedings or other similar action, and generally does not review documents.
  4. Important Information
    1. Our “Pro” membership plan includes a free unlimited UK transfers feature. Access to this feature is subject to Tide’s fair use policy (see our FAQs (https://www.tide.co/faq/what-is-tides-fair-use-policy/) for further details). If you exceed our fair use policy, we reserve the right to discontinue your access to this feature and/or charge you at our standard rates in accordance with our Tide Terms for any transfer that does not comply with our fair use policy.
    2. We can change or terminate these Paid Plan Terms and Conditions (including subscription fees and billing terms) on two (2) months’ notice. Any changes we make to these terms will be made available to you by email, in-app or through our website. You should save and/or print a copy of these terms for future reference. However, we  reserve the right to change these terms without giving you notice where:
      1. we reasonably think that the change benefits you;
      2. we make a change to comply with law, regulation or related guidance and we’re not reasonably able to provide advance notice;
      3. the changes are minor, do not affect the quality of the service, do not materially impact the way it operates or your rights under these terms are not affected.
    3. If any term, condition, or provision of these terms is found to be unlawful, invalid, void, or unenforceable for any reason, the validity and enforceability of the remaining terms, conditions and provisions shall not in any way be affected or invalidated.
    4. Any capitalised terms used here but not defined shall have the meanings given to them in the Tide Terms. The Paid Plan Terms and Conditions will prevail in case of any conflict with the Tide Terms.
    5. If we don’t exercise the rights that we have against you straight away, we can still do so later.
    6. English law applies to these terms, and the parties agree to the exclusive jurisdiction of the courts of England and Wales.
  5. Queries and Complaints
    1. For any queries relating to “Plus”, “Pro” or “Cashback”, you can message us in-app via the member support function. You can also get in touch by emailing hello@tide.co.