Tide Logo
Tide Logo

Start Your Business

Business Accounts

Credit

Business Tools

Support


Tide Logo


What is a ‘payment confirmation’?

A payment confirmation, can also be known as a ‘proof of payment’, and is a document that provides evidence of sent or received payments. 

Being able to provide a payment confirmation document, increases transparency and accountability in financial dealings between you and your payments network. ‘Send’ > ‘Recurring payments’ > ‘Direct Debits’ > select a payment > ‘Cancel Direct Debit’

If the payee continues to collect Direct Debit payments after you’ve cancelled the mandate, you’ll be entitled to ask for a refund within 24 hours of the Direct Debit collection. To do this, tap ‘Support’ in the app, and we’ll help you. In such cases, make sure to cancel the Direct Debit Mandate through the Tide app right away.

You need to request the cancellation at least 24 hours before the payment due date, and tell the payee about the change.

Did you find this information useful?

Need to get in touch?

Searching our help articles is usually the quickest and easiest way to get answers. If you still can't find what you’re looking for, contact us in-app or via hello@tide.co