What are SWIFT and IBAN payments?

SWIFT is a secure and efficient international payment method used for bank transfers worldwide. IBAN is an International Bank Account Number. It's a code of 34 letters and numbers that helps banks process secure international transfers. Your IBAN is unique to your FSCS protected Tide Business Account. You can see and share your GBP SWIFT IBAN through your Tide app. Tap 'Details' next to your Tide current account > 'SWIFT' > then 'Share'. A BIC code (also known as SWIFT-BIC or SWIFT code) is a specific code used to identify financial institutions participating in the SWIFT network. BICs typically consist of 8 or 11 alphanumeric characters and are used in conjunction with your IBAN.

Tap: ‘Send’ > ‘Recurring payments’ > ‘Direct Debits’ > select a payment > ‘Cancel Direct Debit’. 

If the payee continues to collect Direct Debit payments after you’ve cancelled the mandate, you’ll be entitled to ask for a refund within 24 hours of the Direct Debit collection. To do this, tap ‘Support’ in the app, and we’ll help you. In such cases, make sure to cancel the Direct Debit Mandate through the Tide app right away.

You need to request the cancellation at least 24 hours before the payment due date, and tell the payee about the change.