Customer Success Administrator
Location:
Bulgaria
Department:
Customer (Member) Operations
Posted:
About Tide
At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany. Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
About the role
This role will focus on supporting the Property Finance Specialists in collecting documentation and liaising with borrowers, lenders and solicitors in order to progress applications to completion, playing an important role in the process of helping customers make their property ambitions become a reality.
Some of the things you'll be doing:
- Managing all aspects of mortgage administration from initial ‘decision in principle’ to mortgage completion including keying mortgage applications, chasing lenders and third parties, completing diligence checks and reviewing and processing documents
- Updating and liaise with clients and Property Finance Specialists as their mortgage applications progress
- Progressing mortgage applications efficiently and with attention to detail
- Building your knowledge of lenders and their processes
- Chasing documents from customers to fully package applications
- Managing inbound communications from our customers
- Maintaining accurate, up-to-date information on any prospects that you speak with (in Salesforce)
What we are looking for:
- An interest in the property market
- Experience in a mortgage administration role (highly desirable)
- An obsession for delivering the highest level of customer service, along with superior communications skills
- A results-oriented work ethic with impeccable attention to detail, determination and drive
- Ability and desire to work in a fast-paced environment and effectively engage with Customers to understand their customer’s requirements/needs so you can guide them to the solution
- Work well independently as well as collaboratively with the wider business
- Ability to troubleshoot issues quickly and effectively
- Experience working on the telephones – sales or call centre based environments
- Works effectively in virtual teams with colleagues, customers, suppliers and others
What makes you a great fit:
- An interest in the property market
- Experience in a mortgage administration role (highly desirable)
- An obsession for delivering the highest level of customer service, along with superior communications skills
- A results-oriented work ethic with impeccable attention to detail, determination and drive
- Ability and desire to work in a fast-paced environment and effectively engage with Customers to understand their customer’s requirements/needs so you can guide them to the solution
- Work well independently as well as collaboratively with the wider business
- Ability to troubleshoot issues quickly and effectively
- Experience working on the telephones – sales or call center based environments
- Works effectively in virtual teams with colleagues, customers, suppliers and others
What you’ll get in return:
Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for up to 90 days a year. Plus, you’ll get:
- 25 days paid annual leave
- 3 paid days off for volunteering or L&D activities
- Extended maternity and paternity leave covered by the company
- Personal L&D budget in the amount of 1000 BGN per year
- Additional health & dental insurance
- Mental wellbeing platform
- Fully covered Multisports card
- Food vouchers
- Snacks, light food, drinks in the office
- WFH equipment allowance
Tidean Ways of Working:
At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
Tide is a place for everyone
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
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