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Member Success Executive (Tele-Sales Executive)

Location: India, Delhi NCR
Department: Marketing, Sales & Communications
Posted:

Department : Member Engagement Marketing (MEM)

Who are Tide:

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany. 

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.  

What we’re looking for:

As a Member Success Executive (Tele-Sales Executive) you’ll be target oriented and passionate about helping small businesses. Working in a fast-paced, ever-changing environment will excite you along with an interest in the fintech industry and all that we are doing to save small business owners time and money. 

You’ll be target focused and confident at handling objections to achieve your revenue goals. You’ll also have an excellent telephone manner, will be outgoing and thrive working in a close-knit team. You’ll possess excellent commercial awareness, constantly seeking new opportunities to generate revenue. Passion, drive and enthusiasm are a must. 

As a Member Success Executive you’ll be: 

  • You’ll be a part of the “account farming” team and will be responsible for nurturing the member relationship post-sale
  • The primary objective of farming team will be to achieve targets related to Tide account activations
  • You’ll call our existing members, build rapport with them, understand their businesses and will upsell relevant products or services to help them thrive
  • You’ll work cross-functionally with other departments to understand upcoming product launches and ensure that you can pitch these to our members
  • You’ll source your own leads that you identify as having potential to generate revenue 
  • You’ll get to know these leads/prospective members, and how their businesses plan to operate and will recommend relevant products and services to help them thrive. You’ll be entirely comfortable with cold calls, cold emails and cold outreach, and will not need extensive coaching on this
  • You’ll spend time coaching them through the setup process, and will support wherever needed; giving them a 5 star service as you welcome them to Tide

What makes you a great fit: 

  • You are passionate, driven, have a can do attitude and positive
  • You have 1-3 years’ experience in tele-sales roles with a focus on revenue generation, preferably within the FinTech or digital banking sector
  • You have excellent written and spoken English and Hindi language skills
  • You have previous customer service or tele-sales experience
  • You’re focused on revenue and can up-sell to our prospective members
  • You’re target driven
  • You are comfortable with constant change and switching of priorities
  • You love to troubleshoot and have a member first mentality
  • You’re a team player and can complete ad-hoc tasks 
  • You will be incredibly self-motivated and conscientious, wanting to make a real difference to the business
  • You have the ability to be able to listen, learn and adapt to feedback
  • You may also have some knowledge of compliance, KYC, AML, and associated regulations
  • You may also have previous experience working with a Fintech or digital bank

What you’ll get in return:

  • Competitive salary
  • Self & Family Health Insurance
  • Term & Life Insurance
  • OPD Benefits
  • Mental wellbeing through Plumm
  • Learning & Development Budget
  • 15 days of Privilege leaves
  • 12 days of Casual leaves
  • 12 days of Sick leaves
  • 3 paid days off for volunteering or L&D activities

Tide is a place for everyone:

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

 

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