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What are the guidelines to upload supporting documents for chargeback?

To defend a chargeback claim on your account, there are guidelines to upload documents.

  • Proof of Transaction: for example, Proof Of Delivery, Invoice

  • Documents must be in English.

  • Acceptable formats and file sizes are JPG, TIFF (max. 10MB) or PDF (max. 2MB).

  • For best results, the original document should either be A4 (21 x 29.7cm) or US Letter (8.5 x 11").

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