KEY FACTS: Virtual office address

Tide’s Virtual Office Address service

The service is only available to Tide members who sign up for a Tide account through our Company Formations service. The virtual office address service is provided by our partner, Hoxton Mix.

Please read this information carefully. It forms part of the Hoxton Mix Virtual Office Address Terms and Conditions, which you will need to accept in order to receive the service.

What’s included

Your plan includes:

  • Registered office address:
    86-90 Paul Street, London, EC2A 4NE
  • Correspondence address for director:
    86-90 Paul Street, London, EC2A 4NE
  • Same day mail scanning and email forwarding:
    • All mail will be opened by our provider, Hoxton Mix.
    • Official mail will be scanned and emailed to you on the same day it’s received.
    • Unofficial mail (for example advertising) will be returned to the sender.

The plan does not include collecting or forwarding mail, with the exception of cheques which will be forwarded by mail.

What’s not allowed

The service must not be used for these purposes:

  • As a trading address.
  • Registering or managing a vehicle, including with the DVLA.
  • Receiving any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material.
  • WayBills or export documentation, or other official customs declarations.
  • For multiple company names and/or trading names.
    You can’t add more than one company/trading name to your subscription, unless specifically agreed with us.
  • Google My Business guidelines state that virtual offices are not considered to be service-area businesses and that you need to have the office staffed during business hours.

All items sent to the virtual office address must comply with Royal Mail® rules. Items which are prohibited and restricted will not be accepted. View list at the Royal Mail website: Prohibited and restricted items.

The Hoxton Mix Virtual Office may refuse to accept delivery of any item that appears to be harmful to our customers or employees.

How am I billed

You can choose between a monthly and yearly billing option. You will be billed for your initial term once your company has been incorporated by Companies House and your Tide account is approved.  If your account can not be billed, we will cancel your subscription and you will be required to update your address with Companies House. 

Each term, we will bill the payment method you provided during the onboarding process. You will receive an email confirmation once the payment is made.

We work with a third-party processor called Stripe to process payments. Stripe will securely save your payment method on our behalf and charge you each term.

If you don’t pay

If we can’t collect your monthly payment on the due date because you don’t have enough money in your Tide account, we’ll send you a reminder by email and try to collect the money every day for 15 days.

After 15 days, if we haven’t been able to collect the payment, we’ll cancel your subscription with immediate effect. This means that post will no longer be forwarded to your email address and you can no longer use the Paul Street registered office address provided by Hoxton Mix. It’s your responsibility and legal obligation to give Companies House, HMRC and Tide the details of your new registered office and correspondence address. If you don’t do this, we or Hoxton Mix may inform Companies House on your behalf.

If we are unable to receive payment as a result of our inability to verify your business within 1 month of your application, we will cancel your virtual office address subscription. Don’t worry, in this case, no funds will be taken by Tide.

Cancelling

You can cancel your subscription for your virtual office address at any time by messaging us in the Tide app. We’ll email you to confirm we’ve cancelled your subscription.

Before we can begin to process your cancellation request, you must first give us an alternative address for your registered office and correspondence address. It is your legal responsibility to inform HMRC and Companies House of your change of address before contacting us.

If you cancel mid-month, you won’t receive a refund for the remainder of the month.

Processing your cancellation can take up to three days so to avoid being charged for the following month, please request your cancellation a minimum of four days before your payment date.

From the date you cancel, all mail sent to the virtual office address will be returned to the sender, so you must update your details with Companies House and HMRC before cancelling.

If you cancel your subscription, you can’t re-subscribe via Tide. However, you may set up another subscription by contacting our provider Hoxton Mix directly.

If we successfully incorporate your company with Companies House but we can’t open a Tide account for you, your virtual office address subscription will be active but our provider Hoxton Mix will contact you directly in the future. You may be asked to change your registered office address and to stop using their service. This is at their discretion. You will not be charged by Tide for this service.

If you close your Tide account, your subscription for your virtual office address will automatically be cancelled on the day your Tide account is closed.

Tide and/ or Hoxton Mix have the right to terminate the virtual office address service at any time, with notice of one month.

And finally…

We may amend this document at any time in accordance with the Hoxton Mix Virtual Office Address Terms and Conditions, in particular clauses 3.2 and 11.5.

If you have a query, problem or complaint, message us in the Tide app and we’ll do our best to help.