Head of Operational Risk

Location: Bulgaria
Department: Risk & Compliance


About Tide

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany. 

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.   


About the team 

The Risk & Compliance team is our 2LOD at Tide, looking after risk and compliance across all of our markets globally.  The Risk & Compliance team covers all risk classes, including information security risk, financial crime risk, conduct risk, and operational risk. The Risk & Compliance team is a highly collaborative team, focused on building and maintaining a strong culture of compliance, being business partners to our 1LOD colleagues, and providing expertise and independent oversight. 

The operational risk area within Risk & Compliance is the last risk class to be built out fully.  That means there’s plenty of opportunity to help shape how we manage operational risk at Tide, bringing your experience and knowledge of industry best practice.  The Head of Operational Risk reports into the Chief Risk Officer, and is part of the Risk & Compliance management team. 


About the role 

As the Head of Operational Risk, you’re the global 2LOD lead for the risk class, providing subject matter expertise, advice and guidance to the business, and oversight of 1LOD activities relating to operational risk. This is a highly collaborative role, working with 1LOD areas across the whole business from engineering to operations to the people team; 2LOD risk class leads, quality assurance, enterprise risk management and regional heads of risk and compliance; 3LOD audit, and external stakeholders like our banking partners. 

Some of the key responsibilities include: 

  • Lead on our Operational Resilience and DORA readiness and ongoing compliance
  • 2LOD review of incidents (technical and non-technical), trend analysis and root cause analysis
  • Support the business with business continuity planning and disaster recovery planning
  • Support the business with succession planning
  • Form and lead the Operational Risk Working Group and report into the Risk & Compliance Committee. Attend the Risk & Compliance Committee, and prepare reporting for the board. 
  • Establish or expand, and monitor, KRIs and risk appetite for operational risk
  • Review product risk assessments for operational risk, and help our product community design and build products with operational risk management in mind
  • Own the third party risk management framework (vendors and strategic banking partners)
  • Own our wind-down plans and exit plans with our key product partners
  • Oversight of reconciliation and safeguarding
  • Provide guidance to People and Culture on employee screening, and oversight as 2LOD


What we are looking for

We are looking for an experienced Head of Operational Risk, who has worked in a global technology company.  The ideal candidate will have:

  • At least 10 years of experience in Operational Risk
  • Experience in a technology company and regulated financial services
  • Strong understanding of operational risks in a fast growing and global technology company
  • 2LOD experience, including setting risk appetite, policies, and conducting oversight
  • Understanding of regulators expectations of operational risk management in the markets we’re live in, especially the FC), and ideally also RBI (India) and European regulators. 


What you’ll get in return:

  • 25 days paid annual leave 
  • 3 paid days off for volunteering or L&D activities
  • Extended maternity and paternity leave covered by the company
  • Personal L&D budget in the amount of 1000 BGN per year
  • Additional health & dental insurance
  • Mental wellbeing platform 
  • Fully covered Multisports card
  • Food vouchers
  • Snacks, light food, drinks in the office
  • WFH equipment allowance
  • Flexible working from home
  • Sabbatical Leave
  • Share options


Tidean Ways of Working 

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. 

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.