What will I see in my account once it’s been upgraded?

As part of the upgrade, we’ll move your existing balance to your new ClearBank account – so you’ll see a payment out, swiftly followed by a payment in. In your transaction history, these might look like regular Faster Payments. We understand you might be concerned if you see a transaction you haven’t made, but don’t worry – it’s just us.

You’ll also get two statements in the month of your upgrade. One will cover the first of the month up until your upgrade date, and the second will start at your upgrade date and take you up to the end of the month. You’ll be able to view both of these statements in your app.

Your usual fees for any transactions you’ve made on your e-money account will be taken before we upgrade your account, too.