Troubleshoot and manage your Open Banking connection

Open Banking lets you securely connect your external business bank account to Tide, to view transactions and use our features, like Tide Instant Saver, Accounting and Tax tools, Invoicing, and business funding solutions. No need to switch your bank.

See all about our Open Banking option and how to connect your account to Tide, and if you're already connected – stay on this page. Here we'll show you:

Open Banking's security

A couple of must-knows

How to troubleshoot

The connection between your account and Tide is secure

We use Open Banking to let you securely connect your existing business current account to Tide and share your financial data, only with your consent. This regulated system, introduced by the Competition and Markets Authority, allows UK banks to share data safely through APIs. You’re always in control – you can disconnect your account at any time.

Bank level security

Open Banking uses strictly-tested software and security systems. Plus, we'll never ask you to share your login details with us.

FCA

We’re regulated by the Financial Conduct Authority, as required for all Open Banking providers. Find us on the Financial Services Register.

OBIE-regulated

We’re listed in the Open Banking Implementation Entity (OBIE) directory, confirming our authorisation to provide Open Banking services.

We only use your data for the purpose you’ve agreed to – giving you access to Tide and its services. We can't access other information from your bank, such as credit cards or mortgages. For full details, see our Privacy Notice and Privacy Policy.

Must-knows

To connect your account to Tide, you must be the account holder

If you already have a Tide Business Current Account, for now, you can't connect an account from another bank

For security, once connected, we'll ask you to re-authenticate the connection between your external account and Tide every 90 days. If you don't do this, the information from your other bank will stop syncing to Tide – until you authenticate again. You can re-authenticate at any time after the connection expires. Select the Reconnect option from your Tide Membership account, and we'll take you to your banking provider's secure portal to complete the steps.

You can also disconnect your account from us at any time – just contact your bank and they'll help you with this.

Troubleshooting

Can't find your bank on the list?

That's because it's not yet available. The number of banks we support for Open Banking is growing, so please try again soon

Can't connect your account to Tide?

Try logging in to your online banking through your bank’s website, to check is your credentials are working. Once you’ve logged in successfully, try connecting to Tide again. Avoid multiple attempts in a row – your other bank might temporarily pause your account.

Haven't received your SMS verification code?

If you don't receive the SMS within a minute, click the Resend Code button to request a new one.

Entered the SMS verification code incorrectly multiple times?

For security, there's a limit to how many SMS codes you can request every 24 hours. You shouldn’t reach this, but if you do, please try again the following day.

Your business information is looks incorrect in your Tide app?

Please contact your existing banking provider – we've received the displayed information from them when you connected your account. Once your bank updates your details, this will be reflected in your Tide app too.

You've received a message saying we can't offer you Invoicing?

This message means that you don’t yet meet all the criteria to use Tide Invoicing. Your Tide Membership account is still active, and you can continue to view and manage your transactions, and explore other products and services that are available to you.

Аccess your Tide Membership account on a new device

Open the Tide login page on your new phone. Log in with your username and password, then set up your biometrics (fingerprint or face recognition). And you're all set.