How we’re fighting the nationwide rise in fraud
Fraud is on the rise across the country.
Increasingly clever tactics are being used to target individuals and businesses, as new technologies are providing fraudsters with new ways to access personal information and finances.
We’re dedicated to fighting this through new support teams and initiatives to enhance all of our members’ security.
How does fraud work?
Fraud typically takes the form of someone impersonating an individual or organisation.
By accessing personal information, such as names, phone numbers and bank statements, they can contact you from what appears to be a legitimate source and convince you that they’re genuine.
They’ll then often ask you to send money, give personal information or download malicious software – all to get at your finances and the finances of those you know.
To keep our members safe from these scams, we’re launching brand new strategies through every method at our disposal.
Our new Fraud Rapid Response team
Firstly, we’ve created our brand new, specialist Fraud Rapid Response Team.
Our team of fraud experts are on hand seven days a week to help you with any fraud-related issue or enquiry.
Whether you’ve noticed a strange transaction, believe you may have given information to a suspicious contact or just want to be 100% sure before making a payment, don’t hesitate to get in touch.
You can reach our specialist team, supported by Stop Scams UK, on 159 from the UK or +44 20 4587 0366 from outside of the UK. Lines are open 24/7.
If you’re hard of hearing and need written support, your Tide in-app chat is completely secure and available 24/7.
Our new anti-fraud partnership
We’ve joined forces with Stop Scams UK to fight the rising threat of fraud.
Their expertise has been paramount in helping stop the spread of scams, educating people on how to avoid fraud tactics and providing support to victims of these attacks.
As members of a network of esteemed financial institutions, we’re pooling our skills, knowledge and resources to keep everyone safe.
Find out more about the powerful work our new partners do here.
Our new fraud education page
Knowing how these scams work is a vital part of avoiding fraudsters’ tactics.
So we’ve listed all the key information you need to know to keep your finances safe.
From understanding the details of the most common scams to learning how to spot when someone is impersonating Tide, our dedicated fraud page has all the support you need.
Although no one can ever truly beat fraud, there are many ways we can fight it. We’ll continue to evolve and upgrade our systems, teams and educational content to stay ahead of scams and ensure everyone feels safe to do what they love.