How do I upgrade to Tide Smart?

To upgrade in the app, tap: 

Upgrade in the top-left corner of the app > select Smart > choose whether you’d like to pay monthly or annually. 

Read and agree to the terms and conditions to upgrade immediately.

To upgrade via Tide on the web, click on:

Tools & Services > Memberships > Upgrade under your new Smart plan. Then, choose whether you’d like to pay monthly or annually. 

Read and agree to the Terms & Conditions, and confirm the upgrade.

Fees are calculated pro-rata, meaning that if you upgrade after the 1st of the month, you'll only pay for the remaining days of that month. From the following month, we’ll collect the full amount. 

It's the same if you're on a free trial – once your trial is over, your fees are calculated pro-rata. You’ll only pay for the remaining days of the month, before we collect the full amount next month.

Let's say your free trial ended on 15 December: 

• If you've cancelled during your free trial – you'll keep your access until your free trial ends and have no charge, at the end of it

• If you cancelled after the trial, but before the billing date – you'll have to pay for the remainder of the current month on pro-rata basis and will be downgraded on the 1st of next month

If you're a multi-business member, each business should be upgraded individually.