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Support for vulnerable members

What if my circumstances change and I’m worried about my connection?

We are committed to the fair treatment of all our members.

If your personal circumstances make you vulnerable, whether due to health, life events, or financial difficulty, please contact us through the app, by tapping the Support icon in the top right corner.

We will consider your situation and see how we can help you.

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Searching our help articles is usually the quickest and easiest way to get answers. If you still can't find what you’re looking for, contact us in-app or via hello@tide.co