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Support for vulnerable members

Does Tide support relay services for the eSIM?

As a mobile service user, you have access to Ofcom-approved Emergency Relay Services. These are specialised, urgency services designed for users with hearing or speech impairments to ensure you can communicate effectively in critical situations.

They include:

  • Text-to-Speech Relay (Relay UK) – connect to a relay assistant to facilitate your call with emergency services. Dial 18000 (instead of 999)

  • Emergency SMS – you must register your mobile number by texting ‘register’ to 999 before you can use this. Once registered, text 999 for help

  • Emergency Video Relay (999 BSL) – a free, 24/7 service for British Sign Language (BSL) users. This dedicated app or website helps users contact emergency organisations via a BSL interpreter

Our partner, Gigs UK Ltd, is the Carrier of Record for all connectivity services provided through the Tide app.

For more information on accessibility and emergency support, please visit the Gigs Accessibility Policy.

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