Collections Specialist

Location: Sofia
Department: Product

About You 

As a Collections Specialist at Tide, you will report directly to the Collections manager. You will play a key part in supporting Tide members when they enter Collections. You should be able to demonstrate strong collections and negotiation skills, as this will allow you to Identify vulnerability and resolve complex matters, reconcile accounts and drive monthly collection targets. A successful individual will be self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. You must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. 

You will join an ambitious team of highly motivated, talented Tideans who love to collaborate, and are driven by helping people achieve their business ambitions. We live and breathe our values, which are to put our members first, work as one team and be data driven, as part of our team, they’ll matter to you too.

Some of the things you’ll be doing: 

Providing essential support which enables the entire Collections team to accurately monitor the Credit portfolio across a vast array of products

Managing arrears in line with the Collections Policy

Liaising with customers daily, in order to maximise our collection percentage and taking the relevant action within agreed time-scales

Administering ad hoc requirements as requested by Manager or VP of Credit

Ensuring compliance of all applicable FCA regulations, Data Protection and Money Laundering legislation and the Tide Lending Standards

Updating corresponding logs and reports, be diligent and document actions and decisions

Producing reports that provide meaningful insights to stakeholders

Working internally with stakeholders across the business to which the Collections function assists

Working with and building relationships with external partners; Debt Collection Agencies, Solicitors, Insolvency Practitioners and courts

Working with the overall Credit team to identify and piloting opportunities to improve strategies and processes

Being a stakeholder for product improvement within the Collections domain

You’ll be a great fit : 

  • You have at least 2-3 years working in a collections role, engaging directly with debtors
  • You have worked for a Debt Collection Agency, law firm, Insolvency Practitioner or a Fintech (working for both traditional industries and Fintechs is a serious plus)
  • You have the ability to manage a busy workload and identify key objectives
  • You have strong negotiation and reasoning skills
  • You are a free thinker, who has a strong desire to succeed

 The highly desirables but not essential:

  • Bachelor's degree in law, finance or other business related discipline
  • Experience in collecting business to business debt’ and not just consumer debt in an regulated environment

Who are Tide?

We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love – for too long, these customers have been under-served by the big banks.

Our offices are in London, UK, Sofia, Bulgaria and Hyderabad, India, where our teams are dedicated to our small business members, revolutionizing business banking for SMEs. We are also the leading provider of UK SME business accounts and one of the fastest-growing fintechs in the UK.

We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Member first, we are passionate about our members and put them first. We are data-driven, we make decisions, creating insight using data.

We’re also one of LinkedIn’s top 10 hottest UK companies to work for.

What you’ll get in return:

  • 25 days paid annual leave
  • Sponsored training, seminars, and team events
  • Food vouchers
  • Additional health & dental insurance
  • Multisport card
  • Snacks, light food, drinks in the office (when we're back there)

Here’s what we think about diversity and inclusion…

We build our services for all types of small business owners. We aim to be as diverse as our members so we hire people from a variety of backgrounds. We’re proud that our diversity not only reflects our multicultural society but that this breadth of experience makes us awesome at solving problems. Everyone here has a voice and you’ll be able to make a difference. If you share our values and want to help small businesses, you’ll make an amazing Tidean.

A note on the future of work at Tide:

Tide’s offices are beginning to open for Tideans to return on a voluntary basis. Timelines for reopening will be unique for each region and will be based on region-specific guidelines. The health and well-being of Tideans and candidates is our primary concern, therefore, for the foreseeable future, we have transitioned all interviews and onboarding to be conducted via Zoom.

Once offices are fully open, Tideans will be able to choose to work from the office or remotely, with the requirement that they visit the office or participate in face-to-face team activities several times per month.