Tide Logo

Start Your Business

Business Accounts

Credit

Business Tools

Support


Tide Logo


Contact us

Whether it's an emergency or a quick question, support is available for you 24/7

General queries

For when you need support using your Tide account, your Tide product isn't working as expected, or you'd like more information.

Help Centre

The quickest way to find your answer.

Visit our Help Centre for instant information.

It covers everything you need to know about using and troubleshooting your account and its features.

In-app chat

Powered by AI, supported by real agents.

Tap the 'Chat' icon in your app to get started.

You can raise one chat at a time. This helps our team focus on your immediate issue and resolve it most efficiently.

Email

If you can't use your app or have feedback.

Email hello@tide.co and our team will reply.

If you can't use your app and want to regain access, visit our Help Centre page for step by step information.

Fraud or lost cards

If you believe you've been targeted by a scam, or your card is lost or stolen, contact our Fraud Rapid Response team immediately.

Via phone or app, our dedicated team of experts are available 24/7.

In-app chat

Your Tide in-app chat is 100% secure.

Tap the 'Chat' icon > Report fraud.

Phone

If you're in the UK, you can call 159.

Supported by Stop Scams UK.

Raise a complaint

If you're unhappy with your Tide experience, you can always let us know.

Just provide a brief description of your situation and we'll work to resolve your issue.

Email

Reach our dedicated complaints team.

Email complaints@tide.co and we'll reply.

In-app chat

Tap the 'Chat' icon and let us know you're raising a complaint.

We'll send your message to our dedicated team.

Letter

Complaints can be posted to:

Tide Complaints 4th Floor, The Featherstone Building, 66 City Road, London, EC1Y 2AL

What happens once you've made a complaint

What happens once you've made a complaint

We aim to acknowledge and resolve your complaint within 3 working days.

In the unlikely event that we're unable to do this, we'll provide a final response within 8 weeks.

If you're unhappy with our response or handling of your complaint, you can refer your complaint to the Financial Ombudsman Service.

This is a free service which will look at your complaint and provide a resolution. Just make sure to contact them within 6 months of receiving our final response.