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How to manage your Team Access

Learn which roles you can give to your team, what these roles mean, and how to assign them.

Available roles for your team

Admin

Full app access for business owners and directors

View Draft Send Pay

Pay bills and make bank transfers, as well as full tax and invoicing access

View only

View all account balances, invoices, and transactions

Expense Card holder

Use and manage their own Expense Card, and add receipts to their expenses

Manager

Invite Admins and team members, and subscribe to Tide products

Accountant

Access to bookkeeping and Tide Accounting features

Cashier

Accept payments with Tide Card Reader and Tap to Pay on iPhone

How to add, change or remove a Team Member

How to add, change or remove a Team Member

Add a new Team Member

Only Admins can invite a Team Member. Tap the profile icon in the top left corner of the app, then  Profile and Settings > Manage Team > select your Team Member > Send a new Tide invite > Send invite.

Once invited, all they need to do is:

  1. Download the Tide app from the App Store or Google Play Store

  2. Open the link in the email invitation

  3. Go through the onboarding checks

Onboarding of Team Members is mandatory. We'll ask for their names, DOB, ID, a selfie, and an address. Once we've checked those details, we'll tell them if they've been approved. This can take up to two days, but usually takes less than ten minutes.

Remove a Team Member's access

Tap the profile icon in the top left corner of the Accounts tab, then tap Profile and Settings > Manage Team > select your Team Member > Revoke access.

Change a Team Member's role

Tap the profile icon in the top left corner of the Accounts, then tap: Profile & Settings > Manage team > select the relevant team members > Team Access > choose from the list of available access levels.

How to remove an Admin

Self closure

Admins can close their account themselves, completely removing their access.

Tide assisted closure

If someone is no longer listed as a director of your company on Companies House, it’s the business’ responsibility to ensure that their admin access is revoked immediately.

Tap the Support icon in the top right corner > Messages to reach our team, and we can help you do this

We’ll first check if the admin is still listed on Companies House as a director. If they are, we can’t remove them. If they've been removed, we can then remove their access.

How Team Access works with your account plan

To assign ‘Admin’ or ‘View, Draft, Send and Pay’ access, you must be on either Smart, Pro or Max plan. 

Free plan

Give ‘View-Only’ unlimited and issue Expense Cards for £5+VAT per month each.

Smart

Add 1 role and get 1 free Expense Card.

Pro

Add up to 2 roles and get 2 free Expense Cards.

Max

Add up to 5 roles and get 3 free Expense Cards.

Roles in detail: Admin

Full access and full control

Accounts

  • View account balance, account details and transactions

  • Check payment statuses

  • Categorise transactions

  • Set automatic categorisation rules

  • Edit VAT % on transactions

  • Make payments

  • Add/remove payees

  • Add/stop direct debit payments

  • Set up recurring/scheduled payments

  • Open, manage, and close additional accounts

Tide Card

  • Hold the main account Tide Card

  • View and export card transactions made on the main card assigned to themselves & other admins

  • Add a receipt, category, and notes to all Tide Card transactions

  • Order, activate, freeze/unfreeze, view PIN, and cancel their own card

  • Freeze other admins' cards

Invoicing

  • View and categorise invoices

  • Draft, send, and cancel invoices

  • Automatically chase invoices (with Invoice Assistant)

  • Mark invoices as paid

  • Modify invoice and email templates

  • Add or modify items in inventory

  • Send receipts for paid invoices (with Invoice Assistant)

Accounting

  • View self assessment report

  • Submit VAT Returns to HMRC

  • View and export financial reports

  • Manage bookkeeping tasks

  • Add manual transactions

  • Accounting Extra features: Add and manage key dates

  • Enable accountant access

  • Open a tax account

Expense Cards

  • View and export transactions made on all team Expense Cards

  • Set/change their team members' Expense Card spending limits

  • Add a receipt, category, and notes to all transactions

  • View team member spend and analytics

  • Grant, freeze/unfreeze and cancel team members' Expense Cards

  • Add/change Expense Card delivery address

Savings

  • View available savings products

  • Open and close a savings account

  • View active savings account

  • Deposit/withdraw to savings account

Tide Card Reader

  • Order Tide Card Reader

  • Access to Tide Card Reader

  • Collect payments

  • View payment statuses

Credit

  • View available loan products

  • Create and submit loan applications/quotes

  • Apply to pre-qualified partner credit products where eligible

  • Activate Tide Credit Products where eligible

  • View, manage, and cancel Tide Credit products

  • View educational content in the Finance tab

Account management

  • Manage your Tide plan and add-on subscriptions

  • Edit your business profile

  • Manage team members

  • Activate and cancel Tide products

  • Close the Tide account (if last remaining Admin)

Tide Payroll

  • Submit relevant details

  • Upload and view employee payroll documents

  • View employee payslips

Roles in detail: Accountant

Everything your accountant needs

Accounts

  • View balance and transactions

  • Check payment statuses

  • Categorise transactions

  • Edit VAT % on transactions

Invoicing

  • View and categorise invoices

  • Mark as paid

  • Modify invoice and email templates

  • Add or modify item inventory

  • Send receipts for paid invoices (with Invoice Assistant)

Accounting

  • View Self Assessment report

  • View VAT report

  • View and export financial reports

  • Manage bookkeeping tasks

  • Add manual transactions

  • Add and manage key dates

Roles in detail: View, draft, send & pay

Individual access without affecting other team members

Accounts

  • View account balance, account details, and transactions

  • Check payment statuses

  • Categorise transactions

  • Set automatic categorisation rules

  • Edit VAT % on transactions

  • Make payments

  • Add/remove payees

  • Add/stop direct debit payments

  • Set up recurring/scheduled payments

Tide Card

  • View and export card transactions made on admins' Tide Card

  • Add a receipt, category, and notes to all transactions

Invoicing

  • View and categorise invoices

  • Draft, send, and cancel invoices

  • Automatically chase invoices (with Invoice Assistant)

  • Mark invoices as paid

  • Modify invoice and email template

  • Add or modify items in inventory

  • Send receipts for paid invoices (with Invoice Assistant)

Accounting

  • View self assessment report

  • Submit VAT Returns to HMRC

  • View and export financial reports

  • Manage bookkeeping tasks

  • Add manual transactions

  • View key dates

Expense Cards

  • View and export transactions made on all team Expense Cards

  • Add a receipt, category, and notes to all transactions

Savings

  • View active savings account

  • Deposit to/withdraw from savings account

Tide Card Reader

  • Access to Tide Card Reader

  • Collect payments

  • View payment statuses

Roles in detail: Payroll

For employees to receive their salaries

Payroll

  • Submit relevant details

  • Upload and view their own payroll documents

  • View their own payslips

Roles in detail: View-only

Access to check finances and nothing more

Accounts

  • View account balance, account details, and transactions

  • Check payment statuses

Tide Card

  • View and export card transactions made on admins' Tide Card

Invoicing

  • View invoices

Expense Cards

  • View and export transactions made on all team Expense Cards

Roles in detail: Cashier

Empower your sales team to collect customers' payments

Tide Card Reader

  • Access to Tide Card Reader

  • Initiate payments

  • View payment statuses

Roles in detail: Manager

Full access while keeping Admins in control

Accounts

  • View account balance, account details, and transactions

  • Check payment statuses

  • Categorise transactions and set automatic categorisation rules

  • Edit VAT % on transactions

  • Make payments

  • Add/remove payees

  • Add/stop direct debit payments

  • Set up recurring/scheduled payments

  • Open, manage, and close additional accounts

Invoicing

  • View and categorise invoices

  • Draft, send, and cancel invoices

  • Automatically chase invoices (with Invoice Assistant)

  • Mark invoices as paid

  • Modify invoice and email template

  • Add or modify items in inventory

  • Send receipts for paid invoices (with Invoice Assistant)

Accounting

  • View Self Assessment report

  • Submit VAT Returns to HMRC

  • View and export financial reports

  • Manage bookkeeping tasks

  • Add manual transactions

  • Accounting Extra features: Add and manage key dates

  • Enable accountant access

  • Open a tax account

Expense Cards

  • View and export transactions made on all team Expense Cards

  • Set/change their team members' Expense Card spending limits

  • Add a receipt, category, and notes to all transactions

  • View team member spend and analytics

  • Grant, freeze/unfreeze and cancel team members' Expense Card

  • Add/change Expense Card delivery address

Savings

  • View active savings account

  • Deposit to/withdraw from savings account

Tide Card Reader

  • Order Tide Card Reader

  • Access to Tide Card Reader

  • Collect payments

  • View payment statuses

Tide Payroll

  • Submit relevant details

  • Upload and view employee payroll documents

  • View employee payslips

Tide Card

  • View and export card transactions made on admins' Tide Card

  • Add a receipt, category, and notes to all transactions

Account management

  • Manage your Tide plan and add-on subscriptions

  • Edit your business profile

  • Grant account access to Admins and other team members

  • Remove account access for team members (except admins)

  • Activate and cancel Tide products (except loans)

How Team access works with your transaction limits

Both Admins and Team Members with View, Draft, Send & Pay access are able to make payments, but Admins can’t set individual limits on these transactions.

This means that any bank transfers that you or your team make will contribute to the Tide account's overall transaction limits.

Team Access best practices

Stay on the same page

It's helpful if Admins discuss certain changes to the account with each other, to avoid making duplicate or conflicting requests. For example, plan upgrades or downgrades which could result in changes to roles and permissions.

Avoid spending surprises

You may want to discuss budgets or spending guidelines with Tide Card and Expense Card holders.

Keep the business safe

Make it everyone's responsibility to reduce the likelihood of fraud. We've got plenty of helpful resources you can share here.

How closing your account works with Team Access

Non-Admin

If you’re not an Admin, closing your account will only remove your own access. Other team members will keep the access they have.

Multiple Admins

If there are other Admins, closing your account will simply remove your own access. The remaining Admins and team members will continue to have access. Companies with multiple Admins can only close the Tide business account entirely once all but one admin has revoked their access.

Single/last remaining Admin

If you are the only Admin, closing your account will start the account closure process for the entire business, and all team members will lose access once the business account is closed.