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Stay safe from fraud

We’re dedicated to protecting our members from the industry-wide threat of fraud.

Learn how to spot fraud, avoid it, and what to do if you've been targeted.

Emergency fraud support

Reach our dedicated team 24/7

Call 159

If you're in the UK

Message in-app

Tap the Support icon in the top right corner > Report fraud

How fraud often works

This applies to most scams. Find in-depth information for specific scams further down this page.

  1. The scammer identifies a target by finding their information online or in documents

  2. The scammer contacts the target, pretending to be someone they're not

  3. The scammer gains the target's trust with cloned details, fake websites and false stories

  4. The target sends money or personal information because the scammer used pressure or authority

Protect yourself from common scams

These general safety tips apply to most scams.

You can find in-depth tips for specific scams further down this page.

1. When the scammer tries to identify you

Destroy sensitive documents

Scammers can go through bins to find your information.

Always shred documents containing personal, business or banking information before throwing them away.

Restrict what you post online

Anything you post online could be used to target you.

Don't share sensitive information online, and be aware that a scammer may have access to detailed information which they could use to gain your trust.

Don't share your passwords

Always keep your passwords secure and make sure they're only known by you.

For help managing and securing your passwords, search for 'password manager' services so you don't need to write them down.

Don't trust contact details

Verify their identity

Stop the conversation

Spot fake sites

Ignore personal information

Try to meet in person

Don't make immediate payments

Don't click links or scan QR codes

Don't share personal information

How to ask for reimbursement of your lost money

Money lost to authorised push payment (APP) fraud

Money sent between UK bank accounts

Money lost by an individual or small business

Follow warnings and instructions

Report fraud quickly

Provide information to relevant organisations

Support services for victims of fraud

Stop Scams UK

Which?

Victim Support