Tide Logo
Tide Logo
Tide Logo
Tide Logo

Stay safe from fraud

We’re dedicated to protecting our members from the industry-wide threat of fraud.

Learn how to spot fraud, avoid it, and what to do if you've been targeted.

Emergency fraud support

Reach our dedicated team 24/7

Call 159

If you're in the UK

Message in-app

Tap the Support icon in the top right corner > Report fraud

Protect yourself from common scams

These general safety tips apply to most scams.

You can find in-depth tips for specific scams further down this page.

Destroy sensitive documents

Restrict what you post online

Don't share your passwords

2. When the scammer contacts you

Don't trust contact details

Scammers can spoof real phone numbers and email addresses.

Never trust someone who has contacted you just because they're using legitimate contact details.

Verify their identity

Legitimate organisations have ways of verifying their identity.

At Tide, we always verify our identity in your Tide app when we call you.

Stop the conversation

If you don't trust who's calling you 100%, end the conversation.

Then contact the person or organisation yourself through their known or public contact details.

Spot fake sites

Ignore personal information

Try to meet in person

Don't make immediate payments

Don't click links or scan QR codes

Don't share personal information

How to ask for reimbursement of your lost money

If you lost money to APP fraud on or after 7 October 2024, you could be eligible to have your money reimbursed to your account.

The type of financial loss eligible for reimbursement

The money you lost must meet all of these criteria to be eligible for reimbursement:

Money lost to authorised push payment (APP) fraud

APP fraud is when you're tricked into sending money by bank transfer to a scammer’s account. Common types include purchase and impersonation scams, which you can learn more about below.

Money sent between UK bank accounts

Your money must have been sent by bank transfer from one UK bank account to another UK bank account on or after 7 October 2024. This does not apply if you sent money to another account you own.

Money lost by an individual or small business

You must be an individual, or a small business with a turnover below, or an annual balance sheet that doesn't exceed, €2 million a year and with fewer than 10 employees.

Follow warnings and instructions

Report fraud quickly

Provide information to relevant organisations

Support services for victims of fraud

Stop Scams UK

Which?

Victim Support

Tide | Do what you love.
Tide Platform Limited (Tide) designs and operates the Tide website and app. Tide is not a bank. Tide is authorised by the Financial Conduct Authority (FCA) under the Electronic Money Regulations 2011 under firm reference number 900843 for the issuing of electronic money and the provision of payment initiation services and account information services under the Payment Services Regulations 2017. Tide is also authorised and regulated by the Financial Conduct Authority in relation to its credit and insurance broking activities (firm reference 718743). Tide is incorporated and registered in England and Wales with company number 09595646 and registered office at 4th Floor The Featherstone Building, 66 City Road, London, EC1Y 2AL. Tide offers bank accounts powered by ClearBank® Ltd (ClearBank) (account sort code is 04-06-05). ClearBank is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 754568. Eligible deposits with ClearBank are protected up to a total of £120,000 by the Financial Services Compensation Scheme (FSCS), the UK's deposit guarantee scheme. For further information visit Home. ClearBank Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 754568). Registered Address: ClearBank, Level 27, The Broadgate Tower, 20 Primrose Street, London, United Kingdom, EC2A 2EW. Eligible deposits held in the Tide Business Current Account (powered by ClearBank) are covered by the Financial Services Compensation Scheme (“FSCS”) subject to eligibility. All eligible deposits at the same bank are aggregated to determine the coverage level for each depositor up to £120,000, therefore if you have any other product/services with ClearBank these will be aggregated. To find out more and to check your eligibility please visit: About us . Some of Tide’s members also hold e-money accounts powered by PrePay Technologies Limited (PPT) (account sort code is 23-69-72). PPT is an electronic money institution authorised by the FCA under the Electronic Money Regulations 2011 under firm reference number 900010 for the issuing of electronic money. PPT holds an amount equivalent to the money in Tide current accounts in a safeguarding account which gives members protection against PPT’ insolvency. Tide Cards may be issued by both Tide and PPT, who are licensed by Mastercard International for the issuance of cards. The issuer of your Tide card will be identified on your monthly card statement. Tide Capital Limited is an appointed representative of P1 Investment Services Limited which is authorised and regulated by the Financial Conduct Authority under firm reference number 752005 to carry out such regulated activities as are involved in the provision of Tide Investment Account. Seccl Custody Limited is the custodian of assets held in Tide Investment Account and is authorised and regulated by the Financial Conduct Authority (firm reference number 793200) and registered in England and Wales under No. 10430958. Registered office 20 Manvers Street, Bath BA1 1JW. Tide, the Tide logo, the Swell, and Do Less Banking are trademarks and trade names of Tide Platform Limited, and may not be used or reproduced without the consent of the owner.