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Getting started with your Tide Card Reader

Set up your device and start taking payments in minutes

Welcome to Tide! We’re excited for you to start using your new card reader.

Getting set up is quick and easy. Follow our simple steps to connect your device and prepare for your first transaction.

We’ve partnered with Adyen N.V. so you can accept card and digital wallet payments from your customers.

How to set up your card reader

  1. Check that the serial number on the device matches the box label.

  2. Plug in the card reader using the charging port under the rubber strip next to the power button. Turn on and charge fully.

  3. Select your language.

  4. To set up Wi-Fi, press + and select your network, or add it manually.

  5. A built-in SIM will switch to mobile data (3G/4G) if Wi-Fi is not available.

  6. You’ll need the following passcodes to access admin features: 0000 for Settings menu, 2604 for Transactions menu.

  7. Allow any software updates to complete and that’s it - you’re ready to take card payments!

Need help?

If you’re having trouble setting up your device, or have any questions on how to use it, schedule a call with our Member Success Team.

Schedule a call

Will you take more than £2,200 in card payments each month?

With discounts on transaction fees for our in-person payment products, you'll save money with Tide’s Sell In-Person Subscription*. 

If you haven’t already, you can explore our subscription options in your Tide app today.

Just tap the Profile icon in the top-left, then tap Profile & Settings > Membership > Tide Tools.

 
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Sell In-Person
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Sell In-Person (rent device)**
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Pay As You Go

Monthly fee (+VAT)

£12.99

£24.99

£0

Card reader transaction fee

0.79% + 3p

0.79% + 3p

1.39% +5p

Tap to Pay on iPhone transaction fee*

0.79% + 9p

0.79% + 9p

1.5% + 11p

Next day settlement boost

£2.99 + VAT per month

£2.99 + VAT per month

£2.99 + VAT per month

*Transaction fees for domestic consumer debit cards. All other card types and fees are as defined in the Tide Membership and Product Terms *Savings are indicative only and intended as a guide only. The figures calculated are based on 100% of card payments being taken using Domestic Consumer Debit cards. Actual splits of different card types will vary from member to member. Tide will not be responsible for any discrepancy in the savings calculations and does not accept any liability for loss or different savings amounts, which may be attributable to the reliance on this savings statement. **Sell In-Person device rental is available for registered businesses only

Want to get paid faster?

For just £2.99 + VAT per month you'll get next business day settlement on your card and online payments, instead of having to wait up to 3 working days.

Compare our plans and pricing in full

Our mission is to save small businesses time and money. That’s why we offer a free business bank account with no monthly fee. Choose the plan that’s right for you now and upgrade any time as your business grows.

 
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Free
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Smart
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Pro
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Max

Monthly fees

Free

£12.49

£24.99

£69.99

UK card transactions

Free

Free

Free

Free

Foreign currency card transactions

2.75% FX fees

0% FX fees

0% FX fees

0% FX fees

Transfers to/from other bank accounts

20p / transfer

25 free transfers

Unlimited free transfers

Unlimited free transfers

Transfers to/from foreign bank accounts

20p/transfer + 1.50% FX fee

20p/transfer above free limit + 0.50% FX fee

No transfer fee + 0.50% FX fee

No transfer fee + 0.50% FX fee

ATM withdrawals

£1

£1

£1

£1

Cash deposits at the Post Office

0.99% (minimum £2.50)

0.5% (minimum £2.50)

0.5% (minimum £2.50)

0.5% (minimum £2.50)

Cash deposits at a PayPoint

3%

3%

3%

3%

Linked Instant Saver Interest

2.52% on up to £75k, 0.00% on £75k+

3.04% on up to £100k, 0.00% on £100k+

3.35% on up to £100k, 3.55% on £100k - £150k, 0.00% on £150k+

3.35% on up to £100k, 3.55% on £100k - £500k, 3.86% on £500k - £1m

Additional accounts

Not available*

1 free additional account

2 free additional accounts

3 free additional accounts

Expense Cards

£5/month per card

1 free expense card

2 free expense cards

3 free expense cards

Virtual debit card

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Team Access

Free read-only access

1 team member with enhanced access

2 team members with enhanced access

5 team members with enhanced access

Invoicing

Send 3 free invoices per month

Send 3 free invoices per month

Send 3 free invoices per month

Unlimited

Payment links

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Tap to Pay

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Free integration with third party accounting software

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Tide Accounting

From £13.99

From £13.99

Tide Accounting free

Admin Extra free

Payroll software

£12.99 + VAT/month

£12.99 + VAT/month

£12.99 + VAT/month

Included

Benefits and rewards

Basic member perks

Enhanced rewards

Enhanced rewards

Enhanced rewards and 0.5% cashback on card purchases

Support

Chat support

Prioritised chat and phone support

Prioritised chat and phone support

Prioritised chat and phone support, dedicated member support and priority callback on weekends

Legal help

Not available

24/7 legal helpline with trademark filing & disputes support

24/7 legal helpline with trademark filing & disputes support

24/7 legal helpline with trademark filing & disputes support

Credit Flex

Subject to eligibility

Subject to eligibility

Subject to eligibility

Subject to eligibility

Inbound SWIFT payments

£1 for transactions <£100 | £5 for transactions ≥£100

Included in 25 free transfers, standard fee then applies

Free

Free

* Additional accounts that are already open and beyond the respective plan's limit will have a fee of £4.99 per month per account.