My payment has been blocked as the business I’m paying is unsupported by Tide, why is this?

As part of our commitment to the security of all Tide members, there are certain business types we are unable to service. 

This is because each business that joins Tide carries a certain level of risk, and we carefully control this through our acceptance criteria to ensure the safety of our members. 

If the business you try to pay is outside of this criteria, we are unable to process your payment.

• There are no other documents, objects or shadows around the cheque

• It lays flat on a dark, plain surface, under good but not too bright light; preferably, the cheque shouldn’t be placed on wooden surface

• All 4 corners of the cheque must be visible in the frame

The business could be outside of this criteria for a number of reasons. Most often this is because it operates in an industry we are unable to support, such as gambling. It could also be because the business is funded fully or in part by donations, which creates a higher level of risk as we are unable to verify the source of these finances.  

You can find our full list of acceptance criteria here.

• In the app, tap:  Accounts > Get paid > Deposit cash and cheques > Deposit cheques. If this is your first deposit - read and agree to the Terms & Conditions.

• Enter the amount and reference, and tap Next.

• Hold your camera horizontally over the cheque while the app captures the details. At the ‘Review photo’ stage, you’ll see a black-and-white image of the cheque. Make sure that all details are clearly visible – including the account number, sort code, signature, payee name, amount, and date. If any details are unclear, please retake the cheque images.

Once you’ve confirmed that everything is correct, you can submit the cheque deposit.

When will I receive my cheque deposit?

Cheques will normally clear in 2 business days. 

On the back of the cheque itself, make a note of the date you deposited it. Keep the paper cheque for your records.

If you’ve enabled your in-app notifications, you’ll see a message to confirm the cheque payment. It will show as 'Cheque' on your transactions timeline, and in your monthly statement.