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Tide Logo


Contact us

Whether it's an emergency or a quick question, support is available for you 24/7

General queries

For when you need support using your Tide account, your Tide product isn't working as expected, or you'd like more information.

Help Centre

The quickest way to find your answer.

Visit our Help Centre for instant information.

It covers everything you need to know about using and troubleshooting your account and its features.

In-app chat

Powered by AI, supported by real agents.

Tap the 'Chat' icon in your app to get started.

You can raise one chat at a time. This helps our team focus on your immediate issue and resolve it most efficiently.

Email

If you can't use your app or have feedback.

Email hello@tide.co and our team will reply.

If you can't use your app and want to regain access, visit our Help Centre page for step by step information.

Fraud or lost cards

If you believe you've been targeted by a scam, or your card is lost or stolen, contact our Fraud Rapid Response team immediately.

Via phone or app, our dedicated team of experts are available 24/7.

In-app chat

Your Tide in-app chat is 100% secure.

Tap the 'Chat' icon > Report fraud.

Phone

If you're in the UK, you can call 159.

Supported by Stop Scams UK.

Raise a complaint

Email

In-app chat

Letter

What happens once you've made a complaint

What happens once you've made a complaint

We aim to acknowledge and resolve your complaint within 3 working days.

In the unlikely event that we're unable to do this, we'll provide a final response within 8 weeks.

If you're unhappy with our response or handling of your complaint, you can refer your complaint to the Financial Ombudsman Service.

This is a free service which will look at your complaint and provide a resolution. Just make sure to contact them within 6 months of receiving our final response.

Tide | Do what you love.
Tide Platform Limited (Tide) designs and operates the Tide website and app. Tide is not a bank. Tide is authorised by the Financial Conduct Authority (FCA) under the Electronic Money Regulations 2011 under firm reference number 900843 for the issuing of electronic money and the provision of payment initiation services and account information services under the Payment Services Regulations 2017. Tide is also authorised and regulated by the Financial Conduct Authority in relation to its credit and insurance broking activities (firm reference 718743). Tide is incorporated and registered in England and Wales with company number 09595646 and registered office at 4th Floor The Featherstone Building, 66 City Road, London, EC1Y 2AL. Tide offers bank accounts powered by ClearBank® Ltd (ClearBank) (account sort code is 04-06-05). ClearBank is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 754568. Eligible deposits with ClearBank are protected up to a total of £120,000 by the Financial Services Compensation Scheme (FSCS), the UK's deposit guarantee scheme. For further information visit Home. ClearBank Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 754568). Registered Address: ClearBank, Level 27, The Broadgate Tower, 20 Primrose Street, London, United Kingdom, EC2A 2EW. Eligible deposits held in the Tide Business Current Account (powered by ClearBank) are covered by the Financial Services Compensation Scheme (“FSCS”) subject to eligibility. All eligible deposits at the same bank are aggregated to determine the coverage level for each depositor up to £120,000, therefore if you have any other product/services with ClearBank these will be aggregated. To find out more and to check your eligibility please visit: About us . Some of Tide’s members also hold e-money accounts powered by PrePay Technologies Limited (PPT) (account sort code is 23-69-72). PPT is an electronic money institution authorised by the FCA under the Electronic Money Regulations 2011 under firm reference number 900010 for the issuing of electronic money. PPT holds an amount equivalent to the money in Tide current accounts in a safeguarding account which gives members protection against PPT’ insolvency. Tide Cards may be issued by both Tide and PPT, who are licensed by Mastercard International for the issuance of cards. The issuer of your Tide card will be identified on your monthly card statement. Tide Capital Limited is an appointed representative of P1 Investment Services Limited which is authorised and regulated by the Financial Conduct Authority under firm reference number 752005 to carry out such regulated activities as are involved in the provision of Tide Investment Account. Seccl Custody Limited is the custodian of assets held in Tide Investment Account and is authorised and regulated by the Financial Conduct Authority (firm reference number 793200) and registered in England and Wales under No. 10430958. Registered office 20 Manvers Street, Bath BA1 1JW. Tide, the Tide logo, the Swell, and Do Less Banking are trademarks and trade names of Tide Platform Limited, and may not be used or reproduced without the consent of the owner.