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General queries

Help Centre

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Fraud or lost cards

If you believe you've been targeted by a scam, or your card is lost or stolen, contact our Fraud Rapid Response team immediately.

Via phone or app, our dedicated team of experts are available 24/7.

In-app chat

Your Tide in-app chat is 100% secure.

Tap the 'Chat' icon > Report fraud.

Phone

If you're in the UK, you can call 159.

Supported by Stop Scams UK.

Raise a complaint

Email

In-app chat

Letter

What happens once you've made a complaint

What happens once you've made a complaint

We aim to acknowledge and resolve your complaint within 3 working days.

In the unlikely event that we're unable to do this, we'll provide a final response within 8 weeks.

If you're unhappy with our response or handling of your complaint, you can refer your complaint to the Financial Ombudsman Service.

This is a free service which will look at your complaint and provide a resolution. Just make sure to contact them within 6 months of receiving our final response.