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Start Your Business

Business Accounts

Credit

Business Tools

Support


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Contact us

Whether it's an emergency or a quick question, support is available for you 24/7

General queries

Help Centre

In-app chat

Email

Fraud or lost cards

In-app chat

Phone

Raise a complaint

Email

In-app chat

Letter

What happens once you've made a complaint

What happens once you've made a complaint

We aim to acknowledge and resolve your complaint within 3 working days.

In the unlikely event that we're unable to do this, we'll provide a final response within 8 weeks.

If you're unhappy with our response or handling of your complaint, you can refer your complaint to the Financial Ombudsman Service.

This is a free service which will look at your complaint and provide a resolution. Just make sure to contact them within 6 months of receiving our final response.